Product Support Specialist
3 days ago
Sabre is a technology company that powers the global travel industry. Our team is dedicated to providing exceptional customer support and shaping the future of travel technology.
We're looking for a Product Support Specialist to join our team in Bangalore, India. As a key member of our global and multicultural team, you'll provide top-notch customer service to our business partners and resolve issues related to Sabre software and solutions.
Your responsibilities will include:
- Responding to customer inquiries and analyzing problems using diagnostic tools
- Utilizing technical and analytical skills to solve hardware, software, and network configuration problems
- Providing product and technical support of Sabre products via phone, call-back, chat, and web-case
- Recording all received contacts in prescribed formats in CRM tools
- Collaborating with internal teams and vendors to identify customer needs and establish hardware, software, and network requirements
We're looking for someone with prior GDS knowledge and experience in technical support and troubleshooting. If you're passionate about technology and the travel industry, we'd love to hear from you
Requirements:
- Prior GDS knowledge and experience in technical support and troubleshooting
- Excellent interpersonal and teamwork skills
- Ability to analyze, identify, and articulate key problems and make decisions to solve issues
- Experience with CRM tools such as Salesforce is desirable
We offer a dynamic and multicultural work environment, opportunities for growth and development, and a chance to work with a global customer base. If you're interested in joining our team, please submit your application and we'll review it carefully.
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