Production Support Specialist

1 week ago


Bengaluru, Karnataka, India The Nielsen Company Full time
About the Role

We are seeking a skilled Production Support Specialist to join our team at The Nielsen Company. As a Production Support Specialist, you will be responsible for ensuring the smooth operation of our TV rating production system and alternative home screens.

Key Responsibilities
  • Manage and maintain the TAM system, ensuring smooth operation and maintenance.
  • Support production platforms, including installation, configuration, and general maintenance of production platforms on Windows/Linux servers.
  • Monitor performance, tracking and monitoring the performance of servers, related services, and ensuring correct generation of audio signatures for TV signals.
  • Control updates and processes, managing updates, security packages, and controlling daily, weekly, and special production processes to ensure smooth operations.
  • Guarantee integrity, verifying production processes, confirming correct assignment of audiences, and guaranteeing the integrity and backup of information.
  • Provide technical support and advice to users, install software for internal/external users, and manage system user registrations.
  • Investigate, notify, resolve incidents, manage severities, and prevent recurrence of failure events.
  • Document failures, research PolluxCS parameterization, configure system parameters, and generate/update inventories and documentation.
  • Evaluate database quality, analyze audience behaviors, validate checklist steps, report status, and perform continuous quality validations.
Requirements
  • Systems, Communications, Electronics, Telecommunications Engineer or similar.
  • Intermediate or advanced English.
  • Preferably 3 years or more in support, administration and/or architecture of multiplatform environments or experience in structured voice, data, audio and video cabling installations.
  • Maintenance of Hardware and Software Linux (Debian & Red Hat).
  • Windows Server 2019 & 2022.
  • Network services (DHCP, DNS, ADDS, WDS, RDS, SNMP, RRAS/VPN).
  • Routing & Switching.
  • Database administration (PostgreSQL, MySQL).
  • Shell Scripting (Windows & Linux).
  • Perl and/or C programming.
  • Virtualization technologies (VMware, Citrix).
  • Structured cabling.
  • Able to work in multicultural groups.

The Nielsen Company is a global leader in providing insights and data-driven solutions to the media industry. We believe that career growth is a partnership and we champion our employees to succeed.

At The Nielsen Company, we are passionate about connecting clients to audiences and fueling the media industry with the most accurate understanding of what people listen to and watch. We measure across all channels and platforms, from podcasts to streaming TV to social media, to provide our clients with the most valuable insights.

If you are a motivated and innovative professional looking for a challenging role, please submit your application. We look forward to hearing from you.



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