Senior Technical Support Specialist

1 day ago


Agra, Uttar Pradesh, India beBeeTechnical Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Summary

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A seasoned IT professional is needed to oversee the entire support process. This includes managing 100% of requests, incidents, and problems while leading a team of technical support engineers.

About this Role:

  • We are seeking a technical leader who can manage urgent and complicated support issues effectively.
  • You will be responsible for training, coaching, and mentoring junior technical support engineers.
  • This role involves maintaining accurate records, reports, and compliance with organizational requirements as well as ISO, HIPPA, and HITRUST standards.
  • Foster positive relationships with end-users and drive customer satisfaction by addressing their needs and concerns in a timely manner.
  • Develop and maintain a comprehensive knowledge base that showcases our technical expertise.
  • The ideal candidate should have experience in recruiting, selecting, orienting, and training employees as well as developing personal growth opportunities.
  • This position requires regular check-ins with direct reports to monitor performance and track progress on work duties and responsibilities.

About Us

We provide innovative solutions to elevate financial and clinical performance for healthcare organizations.



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