
Senior Technical Support Specialist
1 day ago
Job Summary
">A seasoned IT professional is needed to oversee the entire support process. This includes managing 100% of requests, incidents, and problems while leading a team of technical support engineers.
About this Role:
- We are seeking a technical leader who can manage urgent and complicated support issues effectively.
- You will be responsible for training, coaching, and mentoring junior technical support engineers.
- This role involves maintaining accurate records, reports, and compliance with organizational requirements as well as ISO, HIPPA, and HITRUST standards.
- Foster positive relationships with end-users and drive customer satisfaction by addressing their needs and concerns in a timely manner.
- Develop and maintain a comprehensive knowledge base that showcases our technical expertise.
- The ideal candidate should have experience in recruiting, selecting, orienting, and training employees as well as developing personal growth opportunities.
- This position requires regular check-ins with direct reports to monitor performance and track progress on work duties and responsibilities.
About Us
We provide innovative solutions to elevate financial and clinical performance for healthcare organizations.
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