Customer Service Representative

4 hours ago


Dehra Dūn, Uttarakhand, India Six Senses Hotels Resorts Spas Full time
Job Summary
We are seeking an experienced Guest Service Attendant to join our team at Six Senses Vana. In this role, you will be responsible for providing exceptional customer service, managing guest bookings and appointments, and maintaining high standards of cleanliness and hygiene in the spa reception and common areas.

About the Company
Six Senses Hotels Resorts Spas is a world-renowned hospitality company with a commitment to delivering exceptional experiences to our guests. Our team is dedicated to providing outstanding service, and we are looking for like-minded individuals to join us.

Responsibilities
  • Manage guest bookings and appointments, ensuring seamless communication with guests and internal teams.
  • Maintain high standards of cleanliness and hygiene in the spa reception and common areas.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues promptly.
  • Work closely with the spa team to ensure efficient operation of the spa reception.


Requirements
To be successful in this role, you will need:
  • A High school diploma or equivalent and at least 2 years' experience in a similar luxury spas and health clubs.
  • Hospitality diploma/degree from a recognized hospitality school is preferred.
  • Technical skills include MS Office – Word, Excel, PowerPoint and Outlook.
  • Fluent in English; understanding that additional languages are preferred.


Estimated Salary: $55,000 - $70,000 per annum

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