Senior IT Consultant for Travel and Expense Solutions

2 weeks ago

Bengaluru, Karnataka, India SAP Full time

About Us

We are a leading provider of business solutions, dedicated to helping our clients run better. Our company culture is centered around innovation, collaboration, and customer satisfaction.

Job Description

We are seeking a highly skilled Senior IT Consultant to join our team. As a Technical Consultant, you will assist clients and project teams in implementing Concur travel and expense management SaaS applications.

Your Responsibilities

  • Install, configure, integrate, and test SAP Concur software for client implementations
  • Provide technical expertise on integration, feeds, loads, and extracts
  • Handle setup and scheduling of all interfaces and system jobs
  • Provide technical expertise on SSO (single sign-on)
  • Work directly on SAP Concur's database
  • Be a technical resource on a project and help with system performance-related issues
  • Spin-up – prepare new systems for configuration
  • FTP/PGP setup with clients – secure data exchange method for automated integration
  • Setting up jobs within the system (imports/extracts/Credit cards...)
  • Testing and advising on imports – Employee, list, and other imports troubleshooting
  • Testing and advising on the use of SAE file – how to get the right data into client financial systems
  • Security adjustments – whitelisting of Concur on clients' sides for best possible experience
  • Purge – moving systems into production-ready status, getting rid of all test data within the system
  • Direct R/W access to Expense DB – troubleshooting, updating, changing data, clearing hierarchies...

Requirements

  • Maintain all environments throughout the lifecycle of an implementation (Configuration, Test, Production)
  • Ability to lead client training and knowledge transfer sessions
  • Configure all interfaces ERP, Employee, Credit Card, EFT
  • Perform general issue troubleshooting and resolution, including escalations to Development
  • Communicate 'best practice' recommendations based on prior experiences, and effectively troubleshoot and solve client issues caused by unique client circumstances or software/hardware issues
  • Support client testing cycles – research complex customer problems, issues, and circumstances, and provide recommendations, alternatives, and risk assessments to project managers
  • Responsible for migration of configurations between test and production environments
  • Liaison with client team members and Concur internal resources to ensure understanding and clear communications
  • Ensure completion of deliverables, manage schedules, meet milestones, and ensure creative/technical success
  • Develop and maintain technical product knowledge
  • Provide contributions to Concur project methodology and document library, which includes development of new documents/processes as well as updating existing documents/processes
  • Update Customer Statistics in Knowledgebase and/or CRM systems
  • Represent the Department on cross-functional teams
  • Communicate consistently and regularly client issue status and progress with Project Managers
  • Aware of, and comply with, all corporate policies

What You Need to Bring

  • Bachelor's degree or equivalent technical work experience
  • Min 5+ years of experience
  • Basic MS SQL skills, running DB query and troubleshooting
  • Experience with FTP and PGP file encryption (or similar)
  • Strong working knowledge of flat files, XML files, and Excel spreadsheets
  • Understanding of data format conversion
  • Analysis and troubleshooting skills with good communication & presentation skills
  • SAP Concur Travel & Expense experience
  • Experience with SAML SSO technologies, IDP and/or SP-Init
  • Experience with ERP or HR systems integration, and/or implementation of cloud environments
  • Basic Accounting Principles knowledge and Project management experience
  • Experience working with 3 major credit card providers' data and banking payment gateways etc.
  • Understanding of business travel and travel agency data
  • Demonstrated ability to learn new concepts quickly
  • Strong knowledge of software & technology, specifically around web technology, financial system integration & Excel a strong plus
  • Strong trouble-shooting skills/problem solving skills – ability to critically analyze issues and develop creative solutions
  • Ability to be self-directed and work independently, prioritize workload, self-directed & work independently
  • Ability to pass a background check

Salary Range

$100,000 - $140,000 per year, depending on experience

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