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Travel Operations Manager

1 month ago

Bengaluru, Karnataka, India BCD Travel Full time

Job Description

We're seeking a highly skilled Senior Facilitation Associate to join our team in Bangalore, India. As a member of our team, you will be responsible for delivering exceptional customer service and ensuring seamless travel arrangements for our clients.

About the Role:

The ideal candidate will have 5-6 years of experience in travel management, with a strong knowledge of managing complex travel requests within India, APAC, and globally. Prior experience as an implant is preferred. The successful candidate will possess excellent problem-solving skills, strong interpersonal abilities, and a willingness to work independently with minimal supervision.

Key Responsibilities:

  • Accurately and efficiently handle incoming requests via multiple channels (phone, email, etc.) and provide proactive travel consultation
  • Book reservations for air travel, hotel, and car rentals with accuracy
  • Handle travel arrangements with complete confidentiality and offer high-touch services
  • Arrange innovative and creative special services as requested by the client
  • Solve problems on the spot using various tools and expert communication skills
  • Own problems throughout the lifecycle of the issue and be available to respond as necessary
  • Maintain client profiles, ensuring special requests and reward program information are included
  • Ensure optimum customer service through effective use of phone systems and positive telephone service techniques and email etiquettes

About You:

We're looking for someone with a growth mindset, who is dedicated to customer satisfaction, and has a willingness to do what it takes to get the job done. The ideal candidate will have a strong international booking and ticketing knowledge in complex multi-sector and round-the-world routing departing from all major global hubs, including domestic travel within the USA.

About Us:

BCD Travel is a market leader in travel management, helping people and companies travel smart and achieve more. We operate in over 100 countries and employ over 10,000 people. Our virtual work environment fosters a good work-life balance, allowing you to focus on what makes you happy.

Your Life at BCD:

You'll be part of a dynamic and flexible work environment that celebrates diversity. As a BCD employee, you'll enjoy flexible working hours, opportunities to grow your skillset and career, generous vacation days, and a compensation package that feels fair. Plus, you'll receive travel industry professional perks and discounts.