Travel Operations Expert
21 hours ago
We are hiring for the role of Travel Operations Experts, responsible for delivering exceptional customer service and resolving travel-related issues. This is a full-time position requiring excellent communication skills.
About IGT SolutionsIGT Solutions is a leading provider of innovative solutions in the field of online travel agencies (OTAs). Our team is committed to excellence and strives to provide top-notch services to our customers.
Job DescriptionThis role involves working closely with customers to deliver exceptional service and resolve any issues related to travel arrangements. Key responsibilities include:
- Processing and managing customer bookings for flights, hotels, and other travel services through the OTA platform.
- Ensuring accuracy in booking details and confirmations.
- Addressing customer queries and issues regarding bookings, cancellations, and modifications.
- Handling payment transactions and refunds, ensuring adherence to OTA policies and procedures.
- Maintaining and updating customer records and booking data accurately.
The estimated annual salary for this position is ₹300,000 - ₹500,000, depending on experience. Benefits include competitive compensation packages, opportunities for growth and development, and a dynamic work environment.
Required Skills and QualificationsTo be considered for this role, applicants must have:
- 0-4 years of experience in a similar field.
- A graduate degree or equivalent qualification.
- Excellent communication skills.
This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and have a keen eye for detail. If you are a motivated and results-driven individual, we encourage you to apply.
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