Travel Operations Expert

21 hours ago


Bengaluru, Karnataka, India IGT Solutions Full time

We are hiring for the role of Travel Operations Experts, responsible for delivering exceptional customer service and resolving travel-related issues. This is a full-time position requiring excellent communication skills.

About IGT Solutions

IGT Solutions is a leading provider of innovative solutions in the field of online travel agencies (OTAs). Our team is committed to excellence and strives to provide top-notch services to our customers.

Job Description

This role involves working closely with customers to deliver exceptional service and resolve any issues related to travel arrangements. Key responsibilities include:

  • Processing and managing customer bookings for flights, hotels, and other travel services through the OTA platform.
  • Ensuring accuracy in booking details and confirmations.
  • Addressing customer queries and issues regarding bookings, cancellations, and modifications.
  • Handling payment transactions and refunds, ensuring adherence to OTA policies and procedures.
  • Maintaining and updating customer records and booking data accurately.
Salary and Benefits

The estimated annual salary for this position is ₹300,000 - ₹500,000, depending on experience. Benefits include competitive compensation packages, opportunities for growth and development, and a dynamic work environment.

Required Skills and Qualifications

To be considered for this role, applicants must have:

  • 0-4 years of experience in a similar field.
  • A graduate degree or equivalent qualification.
  • Excellent communication skills.
About the Role

This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and have a keen eye for detail. If you are a motivated and results-driven individual, we encourage you to apply.



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