Technical Support Specialist
2 weeks ago
Company Overview
">ValueLabs is a leading technology services company that provides innovative solutions to its clients. We are committed to delivering high-quality services and building long-term relationships with our clients.
">Salary
">The salary for this position is ₹800,000 per annum, which is competitive in the market and reflects the skills and qualifications required for the role.
">Job Description
">We are seeking a highly organized and customer-focused Technical Support Specialist to join our team in Hyderabad. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our customers and internal teams via phone, email, and chat.
">You will troubleshoot and resolve technical issues, provide product information, and escalate complex issues to senior technicians as needed. Your excellent problem-solving and analytical skills will enable you to identify and resolve technical issues efficiently and effectively.
">Responsibilities:
">- ">
- Provide technical support and assistance to customers and internal teams via phone, email, and chat.">
- Troubleshoot and resolve technical issues in a timely and professional manner.">
- Provide product information and answer customer inquiries in a clear and concise manner.">
- Maintain accurate and detailed documentation of customer interactions and technical issues.">
- Identify opportunities for process improvement and suggest changes to enhance the helpdesk experience.">
- Communicate effectively with customers and internal teams to ensure that technical issues are resolved efficiently and effectively.">
Required Skills and Qualifications
">To be successful in this role, you will need to have the following skills and qualifications:
">- ">
- 2.5+ years of experience in a helpdesk or technical support role.">
- Strong understanding of computer systems, software applications, and hardware components.">
- Familiarity with helpdesk software and ticketing systems.">
- Excellent problem-solving and analytical skills.">
- Excellent verbal and written communication skills.">
- Ability to communicate technical information to non-technical customers.">
- Strong interpersonal and customer service skills.">
- Ability to manage multiple technical issues simultaneously and prioritize tasks effectively.">
- Organizational Skills: Strong organizational and time management skills, including the ability to meet deadlines and manage competing priorities.">
Benefits
">We offer a range of benefits to our employees, including:
">- ">
- A competitive salary and bonus structure.">
- Ongoing training and development opportunities.">
- A supportive and collaborative work environment.">
- A comprehensive health insurance package.">
- A flexible working hours policy.">
- A generous paid time off policy.">
Others
">Please note that we are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to diversity and inclusion in the workplace and strive to create a culture that values and respects all individuals.
">In order to be considered for this position, please submit your application, including your resume and a cover letter, through our website.
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