
Strategic Client Advocate
2 days ago
This is an exciting opportunity to work as a client servicing specialist, providing day-to-day support to clients and ensuring their needs are met.
As a key member of our team, you will be responsible for maintaining positive relationships with clients, understanding their objectives, and communicating effectively with them.
You will also assist in drafting communication materials, gathering insights, and contributing to thought-leadership initiatives.
In addition, you will coordinate with internal teams to deliver quality outputs on time, track deliverables, and provide operational support to the Unit Lead/Manager.
This role requires strong communication and coordination skills, as well as good writing and presentation abilities.
Key responsibilities- Serve as a day-to-day point of contact for client requirements and queries.
- Understand client objectives and ensure smooth communication with clarity.
- Support the team in maintaining positive client relationships.
- Assist in drafting communication materials such as briefing notes, presentations, and one-pagers.
- Gather insights, case studies, and industry news to support client deliverables.
- Contribute to thought-leadership and reputation management initiatives under guidance.
- Coordinate with internal teams (design, strategy, execution) to deliver quality outputs on time.
- Track deliverables, timelines, and ensure processes run smoothly.
- Provide operational support to the Unit Lead/Manager for client projects.
- Conduct basic research, competitor benchmarking, and trend tracking.
- Monitor industry and digital trends to identify potential communication opportunities.
- Spot small opportunities for growth within existing accounts.
- Support the team in preparing pitches and proposals.
- Assist in preparing performance reports with clear insights and learnings.
- 2–3 years of experience in client servicing, communications, PR, or related fields.
- Strong communication and coordination skills.
- Good writing and presentation abilities.
- Awareness of digital media, influencers, and media landscapes.
- Proficiency in MS PowerPoint, Word, and Excel.
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