Unlock Client Potential

2 days ago


Hyderabad, Telangana, India beBeeSuccess Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Customer Success Lead

This role plays a pivotal part in driving customer objectives, revenue growth, and product adoption by ensuring the activation, engagement, success, retention, and expansion of key clients.

Key responsibilities include developing deep relationships with customers, understanding their employee health needs, and suggesting relevant Loop Health product features and interventions. The ideal candidate will also map and build relationships with key stakeholders to ensure ongoing client engagement throughout the year.

As a strategic partner and advisor to the client, you will discover new opportunities for mutual benefits and collaborate with our team to generate new business through upselling and cross-selling.

In this role, you will increase renewal rates, drive adoption and consumption, improve customer satisfaction, and educate clients about health benefits management and onboard them to our dashboards and roster management tools.

You will also help execute and iterate the Loop Health onboarding experience to maximize client enrollment in our app and understanding of our benefits. Additionally, you will serve as the internal voice of the customer and advocate for their needs within our organization.

Requirements include a minimum 5 years of experience in customer success serving enterprise customers with over 1000 employees, preferably in the insurance broking industry or B2B SaaS. You should have prior sales experience or be comfortable selling, be process-oriented and analytical, and possess advanced knowledge of Microsoft Excel and Word.



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