Client Care Advocate

18 hours ago


Hyderabad, Telangana, India beBeeSupport Full time ₹ 36,00,000 - ₹ 45,00,000
Client Support Specialist Role

This client-facing position is designed to ensure clients receive the highest level of service from initial consultation through to the resolution of their claim.

Key Responsibilities:
  • Initial consultation calls with clients to explain the claims process and provide reassurance regarding the services we offer.
  • Regular updates and clear communication throughout the claims process to maintain a strong relationship with our clients.
  • Documentation, follow-ups, and scheduling inspections in collaboration with file handlers to facilitate efficient case management.
  • Accurate record-keeping within the Case Management System to guarantee seamless communication across teams.
  • Full compliance with UK data protection regulations to protect client information.
Required Skills and Qualifications:
  • Superb communication and interpersonal skills to effectively engage with clients.
  • Proficiency in English, enabling confident and professional communication with clients based in the UK.
  • Empathy and ability to support vulnerable clients in a sensitive and caring manner.
  • Organized and detail-oriented, with a strong team focus to contribute to a productive work environment.
  • Prior experience in legal or customer-facing roles preferred, with comprehensive training provided for successful candidates.

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