Client Care Representative

3 days ago

Hyderabad, Telangana, India Jurisaan LLP Full time
Client Care Team – Jurisaan Consulting LLP

Location: Financial District, Nanakramguda, Hyderabad

Schedule: Monday–Friday (UK business hours)

Job Type: Full-time, Permanent (1-year lock-in period)

Salary: ₹3.6 LPA – ₹4.5 LPA

About Us

Jurisaan Consulting LLP is a legal outsourcing firm supporting solicitors' practices in England. We specialise in Housing Disrepair and Housing Condition Protocol (HCP) cases, providing high-quality client care services with professionalism and empathy.

Role Overview

Join our Client Care Team as the first point of contact for clients pursuing housing condition claims. You'll conduct initial consultations, provide weekly updates, support file handlers, and ensure compliance with DPA 2018 and UK GDPR.

Key Responsibilities

- Handle initial consultation calls and explain the claims process.
- Keep clients engaged through weekly updates and regular communication.
- Support file handlers with documentation, follow-ups, and scheduling inspections.
- Maintain accurate records in the Case Management System.
- Ensure full compliance with UK data protection laws.

Skills & Qualifications

- Strong communication and interpersonal skills.
- Excellent command of English, with the ability to communicate confidently and professionally with UK-based clients.
- Empathy and ability to support vulnerable clients.
- Organized, detail-oriented, and team-focused.
- Prior legal/customer care experience preferred (training provided).

What We Offer

- Competitive salary: ₹3.6 LPA – ₹4.5 LPA
- Training in Housing Disrepair & HCP cases
- GDPR & data protection compliance training
- Opportunity to work with UK-based solicitors
- Supportive work environment with career growth

Interested candidates can apply by sending their CVs to [your application email/contact link].

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