
Client Care Specialist
2 days ago
Job Overview:
We are seeking a skilled Client Care Professional to support clients pursuing housing condition claims. As the first point of contact, you will be responsible for conducting initial consultations, providing regular updates, and assisting file handlers.
- Handle initial consultation calls and explain the claims process.
- Keep clients engaged through regular communication and timely updates.
- Support file handlers with documentation, follow-ups, and scheduling inspections.
- Maintain accurate records in our system.
- Ensure full compliance with relevant laws and regulations.
Key Qualifications:
- Excellent communication and interpersonal skills.
- Strong command of English, with the ability to communicate confidently and professionally.
- Empathy and ability to support vulnerable individuals.
- Organized, detail-oriented, and team-focused.
- Prior experience in customer care or a related field is preferred but not required.
What We Offer:
- A competitive compensation package.
- Training and development opportunities.
- Supportive work environment with opportunities for career growth.
- Chance to work with UK-based solicitors.
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