Client Growth Specialist

2 days ago


Hyderabad, Telangana, India beBeeClient Full time ₹ 1,20,00,000 - ₹ 1,50,00,000
Job Overview:

We are seeking a seasoned Client Growth Specialist who can independently manage and grow clients in the APJ & MENA Region.

Main Responsibilities:
  • Own overall relationship with assigned clients, driving proactive strategic client management including increasing adoption, ensuring retention, and overseeing holistic customer satisfaction.
  • Demonstrate and drive the value (ROI) delivered to our clients.
  • Establish relationships with stakeholders and across the customer organization, planning and driving ongoing account strategy.
  • Work with clients and internal resources to establish critical goals, or other key performance indicators, and aid the customer in achieving their goals.
  • Proactively manage assigned clients to enable success throughout the customer lifecycle, ensuring best practices and methodologies that will drive client engagement, business outcomes, and maintain renewal and retention rates.
  • Establish a trusted/strategic-advisor relationship with key clients and drive continued value of our products and services.
  • Understand and anticipate customer's needs and goals then track customer progress.
  • Lead Voice of the Customer (VOC) initiatives in your region. Gather feedback and act as an advocate for your client-base with internal Support, Sales, and Product teams.
  • Collaborate with Sales and other internal teams on customer interactions and engagements.
  • Conduct regularly scheduled cadence calls and business reviews with customers to discuss overall account health, including benchmarking, adoption trends and best practices.
  • Drive new business growth through greater advocacy and reference ability, working with Marketing to surface and celebrate our clients success stories.
  • Help foster a culture of strategic Customer Success within the team and throughout the organization.
Requirements:
  • Proficient in Salesforce & Microsoft Office (Outlook, Teams, Excel, Word and PowerPoint). Gainsight, Churnzero, or Totango experience is a plus.
  • Excellent interpersonal skills with ability to build authentic business relationships and deal effectively with challenges / escalations.
  • Excellent organizational, project management, and time management skills.
  • Fluent English is required.
  • Strong verbal and written communication skills and technical aptitude.
  • Experience working with clients who are in an on-premise software environment.
  • Minimum 7 years experience in Client Success or Account Management


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