
Client Growth Specialist
2 days ago
We are seeking a seasoned Client Growth Specialist who can independently manage and grow clients in the APJ & MENA Region.
Main Responsibilities:- Own overall relationship with assigned clients, driving proactive strategic client management including increasing adoption, ensuring retention, and overseeing holistic customer satisfaction.
- Demonstrate and drive the value (ROI) delivered to our clients.
- Establish relationships with stakeholders and across the customer organization, planning and driving ongoing account strategy.
- Work with clients and internal resources to establish critical goals, or other key performance indicators, and aid the customer in achieving their goals.
- Proactively manage assigned clients to enable success throughout the customer lifecycle, ensuring best practices and methodologies that will drive client engagement, business outcomes, and maintain renewal and retention rates.
- Establish a trusted/strategic-advisor relationship with key clients and drive continued value of our products and services.
- Understand and anticipate customer's needs and goals then track customer progress.
- Lead Voice of the Customer (VOC) initiatives in your region. Gather feedback and act as an advocate for your client-base with internal Support, Sales, and Product teams.
- Collaborate with Sales and other internal teams on customer interactions and engagements.
- Conduct regularly scheduled cadence calls and business reviews with customers to discuss overall account health, including benchmarking, adoption trends and best practices.
- Drive new business growth through greater advocacy and reference ability, working with Marketing to surface and celebrate our clients success stories.
- Help foster a culture of strategic Customer Success within the team and throughout the organization.
- Proficient in Salesforce & Microsoft Office (Outlook, Teams, Excel, Word and PowerPoint). Gainsight, Churnzero, or Totango experience is a plus.
- Excellent interpersonal skills with ability to build authentic business relationships and deal effectively with challenges / escalations.
- Excellent organizational, project management, and time management skills.
- Fluent English is required.
- Strong verbal and written communication skills and technical aptitude.
- Experience working with clients who are in an on-premise software environment.
- Minimum 7 years experience in Client Success or Account Management
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