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Strategic Partnership Development Specialist
2 weeks ago
We are seeking an experienced professional to oversee and nurture our network of strategic partners.
This role requires a blend of relationship management, operational oversight, and account servicing, ensuring partners are supported, satisfied, and aligned with our objectives.
Key Responsibilities:- Manage the entire partner lifecycle, from onboarding to documentation, deliverables, invoicing, and ongoing relationship management.
- Act as the primary point of contact for all partner-related queries, communications, and escalations.
- Meet strict deadlines related to publishing reports, sharing partner listings, and fulfilling time-sensitive requests.
- Verify contracts to ensure compliance with legal, financial, and operational terms before activation.
- Conduct quality checks by contacting newly onboarded partners to verify their experience, clarify details, and ensure they meet predefined standards and service-level expectations.
- Identify and escalate any inconsistencies, concerns, or red flags observed during partner calls.
- Maintain accurate records of all communication for audit and quality assurance purposes.
- Update and maintain the partner database, ensuring all records are complete and up to date.
- Ensure that all reward terms and conditions are accurately recorded, updated in real-time, easily accessible, and fully compliant with company policies.
- Prepare regular reports summarizing invoice status, payment history, and outstanding balances.
- Collaborate with finance and accounts teams to support smooth reconciliation processes.
- Ensure data integrity and update records promptly to reflect any changes or corrections.
- Bachelor's / Master's degree in Any Discipline.
- 3+ years of experience in Partnerships Account management, client success / Servicing or Relationship Management roles.
- Strong knowledge of Microsoft Excel, with proficiency in commonly used formulas such as VLOOKUP, HLOOKUP, IF statements, PivotTables, and basic data analysis functions.
- Ability to analyze, organize, and present data effectively using Excel for reporting, reconciliation, and decision-making.
