Expert ServiceNow Consultant

1 day ago

Hyderabad Secunderabad Telangana, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000

Enhance Customer Service Operations with Expert Guidance

  • Analyze business requirements and design scalable solutions to improve customer service operations.
  • Configure and customize ServiceNow modules including case management, knowledge management, and service level agreements (SLAs).
  • Integrate ServiceNow with other enterprise systems as needed.
  • Develop workflows, business rules, UI policies, and scripts to automate processes.
  • Provide expert guidance on best practices for customer service workflows and ServiceNow platform usage.
  • Collaborate with stakeholders to deliver end-to-end solutions.
  • Support testing, training, and go-live activities.
  • Troubleshoot and resolve configuration issues.

Required Skills and Qualifications:

  • Bachelor's degree in Computer Science or related field.
  • 3+ years of experience with ServiceNow implementations.
  • Strong knowledge of ServiceNow platform architecture and modules.
  • Experience with ServiceNow Studio, Flow Designer, Script Includes, Business Rules, and Client Scripts.
  • Familiarity with integration techniques using REST/SOAP APIs.
  • Ability to translate business processes into technical configurations.
  • Excellent problem-solving, communication, and stakeholder management skills.
  • Experience with Agile project methodologies.

Desirable Skills and Certifications:

  • ServiceNow Certified Implementation Specialist.
  • Certifications in System Administration or Application Development.
  • Experience with ITSM or other ServiceNow modules.
  • Knowledge of JavaScript and web technologies.
  • Strong documentation and training skills.
  • Ability to work in cross-functional teams.

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