Expert ServiceNow Solutions Architect

We are seeking an experienced ServiceNow Solutions Architect to join our team.

This is a fantastic opportunity for someone who wants to make a real impact in the IT industry. As a Solutions Architect, you will be responsible for designing and implementing innovative ServiceNow solutions that meet the needs of our clients.

Your primary focus will be on leading ServiceNow engagements from start to finish, providing expert guidance and support throughout the project lifecycle. You will work closely with cross-functional teams to deliver high-quality solutions that exceed client expectations.

You will have extensive knowledge of ServiceNow products, including ITSM and ITOM, as well as experience with customization, integration, and implementation. Strong analytical and problem-solving skills are essential for this role, along with excellent communication and interpersonal skills.

The ideal candidate will have a strong understanding of ITIL practices and experience working with large-scale applications and systems. A background in Java, JavaScript, or other functional programming languages would be beneficial.

We offer a dynamic and supportive work environment, where you can grow your skills and advance your career. If you are passionate about ServiceNow and want to make a difference in the IT industry, we encourage you to apply.

Key Responsibilities:

• Lead ServiceNow engagements from start to finish, providing expert guidance and support throughout the project lifecycle.
• Design and implement innovative ServiceNow solutions that meet the needs of our clients.
• Work closely with cross-functional teams to deliver high-quality solutions that exceed client expectations.
• Provide hands-on ServiceNow related design and development expertise, supporting a range of consulting initiatives.
• Migrate data and processes from legacy tools to ServiceNow, such as BMC Remedy.
• Configure and build integrations with SCCM, SCOM, etc.
• Configure and develop enhancements on the ServiceNow platform to meet business needs for modules - ITSM and ITOM.
• Set up ITOM Discovery, schedules, configure CMDB health dashboard, health metrics, etc.
• Define business problems/opportunities with constraints, goals, budgets, and timelines.
• Communicate technical problems and solutions to both technical and non-technical audiences.
• Able to convey complex technical concepts in understandable business terms.
• Consults with business analyst/project manager to develop appropriate technical solutions.
• Document and gain acceptance/approvals of selected final solutions.
• Execute technical solutions in capacity as a Sr consultant.
• Contribute to the development of Fujitsu IP solutions in ServiceNow.
• Coach and advise other Developers.

Requirements:

• Bachelor's degree with at least 5 years of ServiceNow design and development experience.
• Development experience on the ServiceNow platform, including customization of applications such as ITOM, ITSM, and custom Apps.
• Experience developing ServiceNow solutions and technical design documents from business requirements.
• Experience configuring ServiceNow Discovery and Service Mapping, including set-up of MID servers.
• Experience with implementation of custom integrations (REST/SOAP, Flow Designer, Data Stream, Scripted REST API).
• Experience developing, implementing, and maintaining large-scale applications and systems.
• At least two full lifecycle ServiceNow implementations in the role of a lead consultant.
• Must have strong requirements gathering experience.
• Programming expertise in Java, JavaScript, or other functional programming languages.
• Demonstrated understanding of ITIL practices.
• Excellent written and oral communication skills.
• Skills and Certifications: ServiceNow certifications, Service Now System Administrator, Certified Implementation Specialist is must and preferred in ITSM and ITOM Product lines, ITIL v3 certification, Excellent analytical and problem-solving skills, Excellent verbal and written communication skills, Strong presentation development and Customer Presentation skills, Successful teamwork experience demonstrated leadership abilities.

Benefits:

• Opportunity to work with a leading company in the IT industry.
• Dynamic and supportive work environment.
• Chance to grow your skills and advance your career.
• Competitive salary and benefits package.

Others:

• Education: Bachelor's degree with any graduate.
• Role: Technical Consultant.
• Industry Type: IT Services & Consulting.
• Department: Consulting.
• Employment Type: Full Time, Permanent.
• Role Category: IT Consulting.