Technical ServiceNow Expert

3 days ago

Hyderabad Secunderabad Telangana Delhi Gurgaon Gurugram, India beBeeServicenow Full time US$ 1,25,000 - US$ 1,75,000
ServiceNow FSM Lead

LTIMindtree is seeking a highly experienced ServiceNow professional to oversee the design, architecture, implementation, and integration of solutions within the ServiceNow Field Service Management (FSM) product. This role requires strong technical leadership, deep platform knowledge, and a commitment to quality and innovation.

Key Responsibilities:
  • Lead the end-to-end implementation and solution architecture of ServiceNow FSM modules.
  • Translate complex business requirements into scalable and maintainable technical solutions.
  • Ensure alignment with ServiceNow best practices, standards, and security guidelines.
  • Provide technical consultation to clients and internal teams.
  • Guide the team in designing, configuring, and customizing FSM and related modules.
  • Champion innovation and quality across all ServiceNow-related projects.
  • Collaborate with stakeholders to drive value delivery and adoption of FSM features.
Required Skills and Qualifications:
  • 5+ years of experience in implementing or architecting ServiceNow solutions.
  • Proven hands-on experience in designing and implementing ServiceNow FSM modules.
  • Experience with key FSM features such as Workforce and Resource Management, Work Order Management, Appointment Scheduling and Dispatch, Map-based and Calendar-based Dispatcher Views, Mobile App for FSM Agents, Surveys and Analytics, Asset and Inventory Management, and Now Assist for FSM.
  • Experience in implementing or integrating with IT Service Management (ITSM), Custom Service Portals.
Ideal Candidate Attributes:
  • Deep understanding of ServiceNow platform capabilities, modules, and integration options.
  • Strong technical leadership and consultation skills.
  • Ability to manage complex integrations with third-party technologies.
  • Passion for delivering high-quality, innovative solutions in a client-facing environment.

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