Senior Technical Writer
7 days ago
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job DescriptionWhat you get to do in this role:
- Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy
- Provide input to help shape future content strategy for the product or business unit you help to support
- Contribute to the continued evolution of ServiceNow's content development processes, DITA-based information model, and writing style and standards
- Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support
Basic Qualifications:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Understanding of content development life cycles and processes
- 4+ years work experience in technical communication
- Samples of your prior technical writing work or other writing that demonstrates your ability to communicate complex ideas and technical information clearly
- Experience authoring in the Darwin Information Typing Architecture (DITA) or another XML-based structured authoring architecture
- Experience independently planning, creating, and delivering documentation in a fast-paced, globally distributed software development environment
- Ability and eagerness to demonstrate leadership by mentoring other writers, adapting quickly to changing priorities, and helping diverse cross-functional teams collaborate effectively to deliver exceptional results
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
-
Senior Staff Software Engineer
1 week ago
Salarpuria Sattva Knowledge City Knowledge City, Unit II, to Floor Survey No. /, Serilingampally Mandal, Hyderabad, India ServiceNow Full time ₹ 20,00,000 - ₹ 40,00,000 per yearCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
-
Senior Business Analytics Developer
2 days ago
Salarpuria Sattva Knowledge City Knowledge City, Unit II, to Floor Survey No. /, Serilingampally Mandal, Hyderabad, India ServiceNow Full time ₹ 5,00,000 - ₹ 15,00,000 per yearCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
-
Principal Solution Architect
1 week ago
Salarpuria Sattva Knowledge City Knowledge City, Unit II, to Floor Survey No. /, Serilingampally Mandal, Hyderabad, India ServiceNow Full time ₹ 12,00,000 - ₹ 36,00,000 per yearCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
-
Technical Writer
2 days ago
Mumbai City District, India afb945d0-60c4-4869-b921-c1167da0f414 Full time ₹ 5,00,000 - ₹ 15,00,000 per yearDescriptionWe are looking for a Technical Writer to produce high-quality documentation that contributes to the overall success of our products. You will join a team of talented tech writers who work collaboratively with developers, quality engineers, product managers, and usability experts to make our products easier to use.Job Responsibilities :Work with...
-
Senior Technical Document Writer
4 weeks ago
[no name], India Kovai.co Full timeKovai.co is a catalyst, sparking a revolution in the world of enterprise software and B2B SaaS, we are a technology powerhouse delivering best-in-class enterprise software and game-changing SaaS solutions across industries. At Kovai.co , we're rewriting the B2B landscape by empowering over 2,500 businesses worldwide with our award-winning SaaS solutions. Our...
-
Senior IT Service Desk Manager
2 days ago
Hyderabad Knowledge City (LTC), India Lloyds Bank Full time ₹ 12,00,000 - ₹ 36,00,000 per yearEnd DateWednesday 28 January 2026We Support Flexible Working – Click here for more information on flexible working options Flexible Working Options Hybrid WorkingJob Description Summary To manage and Lead the provision of Technology Services supporting all LBGs systems and services, meeting the needs of the wider group and enabling LBG to be the best bank...
-
Senior Technical Writer
4 weeks ago
Hyderabad, India Innovapptive Inc Full timeJob Description Location: Hyderabad, India Employment Type: Fulltime Compensation: Base Salary, Bonus, Benefits Job Description About Us: At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and Code-Free connected worker platform for SAP and IBM Maximo and is disrupting and...
-
Senior Technical Writer
7 days ago
Hyderabad, India Apptad Full timeWe are seeking an experienced Senior Technical Writer to join our team. The ideal candidate will bring excellent technical writing and communication skills, expertise in creating engaging product documentation, and perform peer reviews. Play a key role in creating Product demo videos and Conceptual videos that elevate the customer experience. Key Job...
-
Senior Technical Writer
5 days ago
Hyderabad, India Apptad Full timeWe are seeking an experienced Senior Technical Writer to join our team. The ideal candidate will bring excellent technical writing and communication skills, expertise in creating engaging product documentation, and perform peer reviews. Play a key role in creating Product demo videos and Conceptual videos that elevate the customer experience. Key Job...
-
Senior Technical Writer
6 days ago
Hyderabad, India Apptad Full timeWe are seeking an experienced Senior Technical Writer to join our team. The ideal candidate will bring excellent technical writing and communication skills, expertise in creating engaging product documentation, and perform peer reviews. Play a key role in creating Product demo videos and Conceptual videos that elevate the customer experience. Key Job...