Global Customer Support Specialist

5 days ago


Delhi, Delhi, India EaseMyTrip Full time
About EaseMyTrip

We are a leading travel company based in Gurgaon, providing exceptional customer service to our clients worldwide.

Job Description:

As a Global Customer Support Specialist at EaseMyTrip, you will be responsible for assisting customers from various regions, including the UK, UAE, Thailand, US, Singapore, and Saudi Arabia. Your primary duties will involve responding to customer inquiries via calls, emails, and chats, facilitating bookings for flights, hotels, and holiday packages, and addressing service-related queries for customers who book through EaseMyTrip's international platforms and other meta-search engines.

Key Responsibilities:
  • Multi-Regional Customer Support: Handle inquiries, bookings, and service issues from customers across different regions through calls, emails, and chats.
  • Customized Travel Planning: Assist customers in booking tailored flight, hotel, and holiday packages based on individual preferences and needs.
  • Effective Communication: Provide prompt and precise responses to customer queries, maintaining high standards of customer service as per company guidelines.
  • Cultural Adaptability: Demonstrate understanding and sensitivity towards the cultural nuances of customers from various regions.
  • Product Knowledge: Maintain up-to-date knowledge of travel products, market trends, and the specific offerings of each regional EaseMyTrip website.
Requirements:
  • Experience: At least 3-5 years in customer service or travel-related fields, with experience handling international customers being highly advantageous.
  • Communication Skills: Exceptional verbal and written communication skills in English, with additional language proficiency beneficial.
  • Problem-Solving Skills: Ability to quickly address and resolve queries and issues in a dynamic, fast-paced environment.
Salary:

₹ 25,000 - ₹ 35,000 per month (dependent on experience).



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