Global Healthcare Expansion Specialist

3 days ago


Delhi, Delhi, India Zoconut Full time
Zoconut: Scaling Quality Wellness Services
At Zoconut, we are dedicated to democratizing quality healthcare by empowering wellness professionals to build a global online reach efficiently. Our mission is to make quality wellness services accessible to everyone.

About the Role
We are seeking an experienced Global Healthcare Expansion Specialist to join our team. This key role will focus on onboard, manage and help key customers scale on our platform. The ideal candidate will have a strong understanding of customer service and project management, with at least 1 year of B2B software customer success experience. As a Global Healthcare Expansion Specialist, you will be responsible for driving product adoption, ensuring customer satisfaction, and expanding revenue growth from existing customers.

Key Responsibilities:
  • Implement and follow customer onboarding SOPs to ensure timely product adoption and implementation.
  • Educate customers about new developments and feature launches to drive product adoption.
  • Pro-actively build relationships with key customers to solve their problems and ensure good experiences.
  • Work with the support teams to ensure high-quality support and resolve customer escalations.
  • Have visibility of monthly and quarterly renewals and work with a seamless strategy to ensure a 100% success rate in renewals.

What We Offer
We provide a comprehensive compensation package, including a total salary of up to ₹8 lakhs per annum, comprising a base pay of up to ₹6 lakhs per annum, and incentives and bonuses of up to ₹2 lakhs per annum. Additionally, we offer flexible working hours and a dynamic work environment.

Requirements
To succeed in this role, you should possess excellent written and verbal business communication skills, be able to learn quickly, and have a fun and confident personality. You should also be proactive, patient, and motivated to work at a scaling startup. If you're looking for a challenging role that offers opportunities for growth and development, we encourage you to apply.

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