IT Support Specialist
2 weeks ago
As an IT Support Specialist at Bechtel, you will be part of a dynamic global team that provides exceptional support to internal users. With a strong understanding of IT hardware and software, you will be responsible for providing first-level help desk support over phone, email, and chat.
**Job Summary**
Bechtel is seeking a highly motivated and experienced IT professional to join our Global Helpdesk team. The ideal candidate will have a good understanding of client-server principles, basic networking technologies, and troubleshooting techniques. They must also possess excellent customer service skills, with the ability to communicate effectively with international customers in English.
**Key Responsibilities:**
- Provide level 2 troubleshooting of hardware, software, and operating system problems.
- Track issues and solutions, and escalate when necessary.
- Interact with internal departments and support staffs.
- Maintain accurate records of tickets in ServiceNow.
**Required Skills and Qualifications**
To be successful in this role, you will need:
- Bachelor's degree in Computer Information Systems or related field.
- 5+ years' experience in IT hardware and software support.
- Excellent customer service and problem-solving skills.
- Strong knowledge of Microsoft Windows 10/11/MAC operating systems and Microsoft Office 365 suite.
- Ability to work independently and as part of a team.
**Salary and Benefits**
We offer a competitive salary of ₹800,000 per annum, plus additional benefits including medical insurance, retirement plan, and paid time off. Bechtel is an equal opportunity employer committed to diversity and inclusion.
**Join Our Team**
If you are a passionate and driven IT professional looking for a challenging role, we encourage you to apply.
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