Customer Support Specialist
3 weeks ago
We are seeking an experienced Customer Support Specialist to join our team at Rooter. This is a fantastic opportunity for individuals who are passionate about delivering exceptional customer experiences and resolving complex issues.
Job SummaryThe ideal candidate will be responsible for providing high-quality support to customers via email, chat, and phone. They will work closely with internal teams to ensure timely resolutions and maintain high customer satisfaction.
Key Responsibilities- Provide exceptional support via multiple communication channels
- Resolve customer issues promptly and efficiently
- Manage chargeback submissions and resolve disputes in a timely manner
- Monitor and respond to customer queries in a fast-paced environment
- Collaborate with cross-functional teams to resolve issues and improve processes
- Bachelor's degree or equivalent qualification
- 2-4 years of experience in a Customer Support Executive role or similar position within a B2C environment
- Proficient in using ticketing systems like Freshdesk, AnyDesk, or similar platforms
- Strong written and verbal communication skills in English
- Excellent problem-solving skills with keen attention to detail
- A positive, patient, and empathetic attitude towards customers
- An estimated salary range of $25,000 - $40,000 per annum, depending on experience and qualifications
- Ongoing training and development opportunities to enhance your skills and knowledge
- A dynamic and supportive work environment that encourages collaboration and innovation
- The chance to work with a leading gaming platform and contribute to its growth and success
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Customer Support Specialist
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Customer Support Specialist
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Customer Support Specialist
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Delhi, Delhi, India Rooter Full timeUnlock a fulfilling career as a Customer Support Specialist at Rooter, where you'll deliver exceptional support to gamers and creators.Job SummaryWe're seeking a highly skilled Customer Support Executive to join our team. As a key member of our customer support function, you'll be responsible for resolving customer inquiries and issues efficiently, ensuring...
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Customer Support Specialist
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