Customer Support Specialist

20 hours ago


Delhi, Delhi, India Spur Full time

About Us:

Spur is a leading platform revolutionizing marketing for eCom brands, creators, and businesses through automations on Instagram, Facebook, and WhatsApp. Our mission is to boost customer retention, streamline support, and improve customer satisfaction.

Salary: ₹600,000 per annum (based on experience)

Job Description:

We're looking for a tech-savvy Customer Support Specialist who can handle chat support, conduct onboarding calls, and enhance our knowledge base. This hybrid role requires 6 working days per week, with Saturday support being crucial. The ideal candidate will be quick to learn, proactive in solving problems, and excited about building scalable customer support processes.

Key Responsibilities:

  • Respond promptly to customer queries via chat, ensuring satisfaction and resolution.
  • Conduct onboarding calls to familiarize new customers with Spur's platform.
  • Build and maintain an extensive knowledge base, including:
    • Quick replies for common queries.
    • Help center articles and FAQs.
    • YouTube videos and tutorials.
  • Collaborate with the product and engineering teams to resolve technical issues and improve customer support processes.
  • Identify recurring customer pain points and proactively suggest solutions or improvements.

Requirements:

  • Tech-savvy individual with the ability to quickly adapt to new tools and technologies.
  • A proactive learner who can figure things out independently.
  • Strong written and verbal communication skills.
  • Experience in customer support or a related role (freshers with the right mindset are encouraged to apply).
  • Familiarity with eCommerce, SaaS, or AI tools is a plus.
  • Organized, detail-oriented, and able to multitask effectively.

Benefits:

  • Join a fast-growing startup with significant opportunities for growth.
  • Work closely with founders and a passionate, motivated team.
  • Competitive salary with scope for advancement.
  • Flexible work arrangements to ensure work-life balance.
  • Access to cutting-edge tools, including AI and CRM systems.


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