Customer Support Resolution Specialist

5 days ago


Delhi, Delhi, India Rooter Full time

Rooter is a pioneering tech consumer platform that has successfully transitioned from a live streaming platform to offering a marketplace called 'Rooter Shop' for digital gaming currencies. As a Customer Support Resolution Specialist, you will be responsible for delivering exceptional support to customers, resolving inquiries and issues efficiently while working closely with internal teams to maintain high customer satisfaction.

Job Responsibilities:

  • Customer Support: Provide high-quality support via email, chat, and phone, ensuring customer satisfaction
  • Chargeback Management: Manage chargeback submissions, data tracking, and ensure timely resolutions
  • Data Analysis: Generate daily chargeback reports, summarize key findings, and escalate issues as needed
  • Communication: Provide real-time updates on urgent chargebacks, collaborate with internal teams, and follow up on disputes

Requirements:

  • Bachelor's degree or equivalent qualification
  • 2-4 years of experience in a customer support role or similar position in a B2C environment
  • Proficient in using ticketing systems like Freshdesk, AnyDesk, or similar platforms
  • Strong written and verbal communication skills in English
  • Excellent problem-solving skills with keen attention to detail

The ideal candidate will have experience in a fast-paced environment, strong analytical skills, and the ability to thrive in a collaborative team. With a positive attitude, patience, and empathy towards customers, you will contribute to maintaining high customer satisfaction. Estimated salary: ₹800,000 - ₹1,200,000 per annum.



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