Customer Support Specialist
4 days ago
Join Styleverse Lifestyle Pvt Ltd as a Customer Support Specialist in our Bangalore office.
About the RoleWe are seeking a skilled and enthusiastic Customer Support Specialist to join our team. As a key member of our customer support function, you will be responsible for delivering exceptional customer service, resolving customer inquiries, and ensuring that our customers receive timely and effective solutions to their issues.
Your primary responsibility will be to provide top-notch customer support via phone, email, and chat. You will be the first point of contact for our customers, and your ability to listen actively, think critically, and communicate effectively will be crucial in resolving their queries efficiently.
Daily Tasks- Respond to customer inquiries via phone, email, and chat, resolving as many queries as possible on the first interaction
- Take inbound and make outbound calls to resolve and/or route customers across service delivery
- Log and classify all calls and requests for assistance in our customer relationship management system
- Filter and call out enquiries related to other aspects of the business and handover to the appropriate department
- Handle the resolution process for customers relating to data and applications for a particular product/s and contact
- Coordinate enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction
To succeed in this role, you should have:
- 2+ years of experience in a customer-facing role, preferably in a call center or customer support environment
- A Bachelor's degree or equivalent in a relevant field
- Excellent written and verbal communication skills, with business-level fluency in English
- The ability to learn and become an expert in our products and services
- Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
- A positive attitude, with a strong focus on providing excellent customer service
This is a full-time position, working rotation shifts and weekends off. The successful candidate will be based in our Bangalore office.
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