Customer Support Specialist for Pool and Spa Care

4 days ago


Delhi, Delhi, India Six10 Ventures Full time

Discover a challenging and rewarding career opportunity with Six10 Ventures as a Customer Support Specialist for pool and spa care. In this role, you will be responsible for delivering exceptional customer service to clients across various platforms, including email, phone, and chat.

Company Overview

Six10 Ventures specializes in building successful e-commerce brands across platforms like Amazon, Shopify, and Walmart. Our team focuses on creating exceptional customer experiences through innovative products and services.

About the Role

We are seeking a highly motivated Customer Support Specialist with expertise in pool and spa care to join our team. This full-time position comes with a competitive compensation package and offers opportunities for professional growth and development.

Job Description

The ideal candidate will have prior experience in pool service or a strong background in pool/hot tub water chemistry. Proven experience in a customer service role, ideally within the e-commerce or retail industry, is also essential.

  • Ensure timely and effective responses to all customer inquiries, adhering to a Service Level Agreement (SLA) of 2 hours.
  • Transform customer interactions into positive experiences, minimizing the need for in-store visits.
  • Detect and resolve customer complaints efficiently.
Required Skills and Qualifications

To succeed in this role, you must possess:

  • A customer-centric mindset, prioritizing customer needs over a strict schedule.
  • Excellent verbal and written communication skills to foster positive customer interactions.
  • Familiarity with Gorgias or similar customer support platforms.
  • Strong analytical skills to analyze customer feedback and trends for continuous improvement.
  • Team collaboration skills, with experience using tools like Microsoft Teams to coordinate effectively with team members.
Benefits

This is a remote job opportunity that allows you to work from anywhere while maintaining a healthy work-life balance. The estimated salary for this position is $55,000 - $65,000 per year, depending on your location and experience.



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