Pool and Spa Customer Service Specialist
14 hours ago
We are seeking a highly motivated Pool and Spa Customer Service Specialist to join our team at Six10 Ventures. This is a full-time position with a competitive compensation package.
Job DescriptionThis role involves supporting multiple e-commerce brands across platforms like Amazon, Shopify, and Walmart, focusing on delivering superior customer service in the pool and spa industry. Key objectives include:
- Ensuring timely and effective responses to all customer inquiries, adhering to a Service Level Agreement (SLA) of 2 hours.
- Transforming customer interactions into positive experiences, minimizing the need for in-store visits.
- Delivering outstanding service across all channels, including email, phone, and chat, ensuring a seamless and professional experience for every customer.
Key Responsibilities: Inbound Inquiry Management, Voicemail Management, Amazon Relations, Client Relations, Immediate Chat Responses, Timely Callbacks, Ticket Escalation, Social Media Engagement, Weekly Pulse Reporting, and Reimbursement Claims.
Required Skills and QualificationsThe ideal candidate will have:
- A customer-centric mindset, prioritizing customer needs over a strict schedule.
- Excellent communication skills, both verbal and written.
- Proficiency in Gorgias or similar customer support platforms.
- Analytical skills to analyze customer feedback and trends for continuous improvement.
- Team collaboration skills, using tools like Microsoft Teams to coordinate effectively with team members.
Prior experience in pool service or a strong background in pool/hot tub water chemistry is required. Proven experience in a customer service role, ideally within the e-commerce or retail industry, is also essential.
BenefitsThis role offers a competitive compensation package, as well as opportunities for professional growth and development in a dynamic work environment.
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Customer Service Specialist
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Delhi, Delhi, India Six10 Ventures Full timeAbout the RoleWe are seeking a highly motivated Customer Service Specialist with expertise in pool and spa care to join our team at Six10 Ventures. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences across various platforms, including email, phone, and chat.
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Delhi, Delhi, India Six10 Ventures Full timeWe are seeking a highly motivated Customer Support Specialist to join our team at Six10 Ventures. This role involves supporting multiple brands, with a primary focus on delivering superior customer service in the pool and spa industry.Key Objectives:Ensure timely and effective responses to all customer inquiries, adhering to a Service Level Agreement (SLA)...
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