Pool and Spa Customer Service Specialist

14 hours ago


Delhi, Delhi, India Six10 Ventures Full time
About the Role

We are seeking a highly motivated Pool and Spa Customer Service Specialist to join our team at Six10 Ventures. This is a full-time position with a competitive compensation package.

Job Description

This role involves supporting multiple e-commerce brands across platforms like Amazon, Shopify, and Walmart, focusing on delivering superior customer service in the pool and spa industry. Key objectives include:

  • Ensuring timely and effective responses to all customer inquiries, adhering to a Service Level Agreement (SLA) of 2 hours.
  • Transforming customer interactions into positive experiences, minimizing the need for in-store visits.
  • Delivering outstanding service across all channels, including email, phone, and chat, ensuring a seamless and professional experience for every customer.

Key Responsibilities: Inbound Inquiry Management, Voicemail Management, Amazon Relations, Client Relations, Immediate Chat Responses, Timely Callbacks, Ticket Escalation, Social Media Engagement, Weekly Pulse Reporting, and Reimbursement Claims.

Required Skills and Qualifications

The ideal candidate will have:

  • A customer-centric mindset, prioritizing customer needs over a strict schedule.
  • Excellent communication skills, both verbal and written.
  • Proficiency in Gorgias or similar customer support platforms.
  • Analytical skills to analyze customer feedback and trends for continuous improvement.
  • Team collaboration skills, using tools like Microsoft Teams to coordinate effectively with team members.

Prior experience in pool service or a strong background in pool/hot tub water chemistry is required. Proven experience in a customer service role, ideally within the e-commerce or retail industry, is also essential.

Benefits

This role offers a competitive compensation package, as well as opportunities for professional growth and development in a dynamic work environment.



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