Strategic Partnership Specialist

1 week ago

Lucknow, Uttar Pradesh, India beBeePartnership Full time ₹ 10,00,000 - ₹ 15,00,000

As a Manager of Strategic Partnerships, you will play a pivotal role in managing and growing our network. This position requires a unique blend of relationship management, operational oversight, and account servicing.

You will oversee the end-to-end partner lifecycle, including onboarding, documentation, deliverables, invoicing, and ongoing relationship management. You will serve as the primary point of contact for all partner-related queries, communications, and escalations.

Key Responsibilities:

  • Manage the entire partner journey, from onboarding to ongoing relationship management.
  • Act as the main point of contact for all partner inquiries, communications, and concerns.
  • Meet critical deadlines for report publication, partner listing updates, and urgent requests.
  • Verify contracts to ensure compliance with legal, financial, and operational terms before activation.
  • Conduct quality checks by contacting newly onboarded partners to verify their experience and clarify details.
  • Identify and escalate any inconsistencies or concerns observed during partner interactions.
  • Maintain accurate records of all communication for audit and quality assurance purposes.
  • Update and maintain the partner database to ensure all records are complete and up to date.
  • Ensure reward terms and conditions are accurately recorded, updated in real-time, and easily accessible.
  • Prepare regular reports summarizing invoice status, payment history, and outstanding balances.
  • Collaborate with finance and accounts teams to support smooth reconciliation processes.
  • Ensure data integrity and update records promptly to reflect any changes or corrections.

Key Success Metrics/KPIs

  • Partner engagement and retention rate.
  • Timely activation and performance of partners in campaigns.
  • Accuracy and timeliness of invoice verification and payouts.
  • On-time reporting on partner activities, financials, and audits.
  • Satisfaction scores and qualitative feedback from partners.
  • Accuracy and completeness of partner data and documentation.
  • Resolution of partner concerns and quality issues within defined SLAs.

Qualifications & Skills:

  • Bachelor's / Master's degree in Any Discipline.
  • 3+ years of experience in Partnerships Account management, client success/servicing or Relationship Management roles.
  • Strong interpersonal and communication skills, with a passion for building long-term relationships.
  • Organized, proactive, and capable of managing multiple partner accounts simultaneously.
  • Ability to think strategically while executing tactically.
  • Collaborative mindset with strong stakeholder management skills.
  • Proficiency in Microsoft Excel, with knowledge of VLOOKUP, HLOOKUP, IF statements, PivotTables, and basic data analysis functions.
  • Ability to analyze, organize, and present data effectively using Excel for reporting, reconciliation, and decision-making.
  • Experience using Excel for tasks like invoice verification, partner tracking, and payout management is a plus.
  • Skilled in task prioritization and time management, ensuring high-quality execution under pressure.
  • Flexible and solution-oriented mindset, with a proactive approach to problem-solving in dynamic settings.
  • Strong ability to collaborate with cross-functional teams, including finance, Client Servicing, operations, and business development.

Why This Role Matters

This role has significant impact on driving business growth through strategic partnerships. It requires a unique blend of skills, expertise, and passion for building lasting relationships.

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