Customer Service Excellence Specialist

4 days ago


Gurgaon, Haryana, India RegisterKaro Full time

Job Title - Customer Service Representative

We are seeking a skilled Customer Service Excellence Specialist to join our team at RegisterKaro in Gurgaon.

About the Role:

Key Responsibilities:

  • Respond to customer inquiries via multiple channels in a timely and professional manner.
  • Provide accurate information regarding products, services, and policies to ensure high levels of customer satisfaction.
  • Troubleshoot and resolve customer issues effectively by collaborating with other departments.
  • Document customer interactions and maintain detailed records of inquiries and resolutions in our CRM system.
  • Stay updated on product knowledge and company policies to provide accurate information to customers.

Qualifications:

  • Any Graduate will be preferred.
  • Previous experience in customer service or support roles is a plus.
  • Excellent verbal and written communication skills are essential for this role.
  • Strong problem-solving abilities and attention to detail are required.
  • Able to work in a fast-paced environment and manage multiple tasks simultaneously.
  • Proficient in using CRM tools.
  • A positive attitude and a passion for helping others make you an ideal candidate.

Compensation and Benefits:

The estimated salary for this position is ₹



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