Customer Service Excellence Specialist
4 days ago
Job Title - Customer Service Representative
We are seeking a skilled Customer Service Excellence Specialist to join our team at RegisterKaro in Gurgaon.
About the Role:
Key Responsibilities:
- Respond to customer inquiries via multiple channels in a timely and professional manner.
- Provide accurate information regarding products, services, and policies to ensure high levels of customer satisfaction.
- Troubleshoot and resolve customer issues effectively by collaborating with other departments.
- Document customer interactions and maintain detailed records of inquiries and resolutions in our CRM system.
- Stay updated on product knowledge and company policies to provide accurate information to customers.
Qualifications:
- Any Graduate will be preferred.
- Previous experience in customer service or support roles is a plus.
- Excellent verbal and written communication skills are essential for this role.
- Strong problem-solving abilities and attention to detail are required.
- Able to work in a fast-paced environment and manage multiple tasks simultaneously.
- Proficient in using CRM tools.
- A positive attitude and a passion for helping others make you an ideal candidate.
Compensation and Benefits:
The estimated salary for this position is ₹
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