DGM Sales Administration Manager
2 days ago
As a key member of the Dextra Group team, the DGM Sales Administration Manager will be responsible for leading the sales operations team in addressing inquiries, issues, and escalations promptly and professionally.
The ideal candidate will have 10-15 years of experience in business operations and a Bachelor's in engineering or Master's degree in Business field.
Main Duties and Responsibilities:
- Sales Support: Process, track, and fulfill customer orders throughout the entire order lifecycle, ensuring customer satisfaction. Coordinate with sales representatives to address customer needs and support sales initiatives.
- Contract Management: Ensure smooth operations in line with contracts (prices, payment terms and deliveries, etc.). Analyze sales performance data to evaluate the effectiveness of sales strategies and initiatives.
- Forecasting: Develop and implement demand planning processes to accurately forecast sales volumes and customer demand. Collaborate with sales, marketing, and production teams to ensure alignment of demand forecasts with production schedules and inventory levels.
- Team Management: Develop training programs for sales support teams to enhance product knowledge and customer service skills. Provide leadership and guidance to the sales operations team.
- Performance Analysis and Reporting: Monitor and analyze sales performance indicators (Sales vs Forecast & Budget). Track and analyze customer service metrics (Customer Service Level, Lead Time, Customer Satisfaction, resolution time).
- Operational Excellence: Implement initiatives to drive operational efficiency and improve customer satisfaction metrics. Ensure adherence to processes, especially with IT systems (ERP/CRM).
- Customer Experience Enhancement: Initiate and lead initiatives aimed at improving the overall customer experience. Identify customer pain points to propose improvements.
Requirements:
- 10-15 years of experience in business operations
- Bachelor's in engineering or Master's degree in Business field
How to Apply:
- Ensure you have the required qualifications and experience
- Submit your application with your resume and cover letter
- Wait for the response from the Dextra Group HR department
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