Computer Systems Technical Support Specialist

3 days ago

Ahmedabad, Gujarat, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000
Job Description:

We are seeking a highly skilled Technical Support Engineer to join our dynamic team. This individual will be responsible for providing technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to software solutions.

As a key member of our support team, you will work closely with engineering teams to resolve complex technical issues, and assist in the development of support documentation and knowledge base articles.

Responsibilities:
  • Respond to support tickets and technical inquiries from customers via email, chat, and ticketing systems;
  • Troubleshoot and resolve issues related to Java and Python-based applications;
  • Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions;
  • Reproduce customer-reported issues in internal environments and work with engineering teams for resolution;
  • Write and maintain support documentation, knowledge base articles, and diagnostic tools;
  • Escalate complex technical issues to senior support engineers or development teams as needed;
Required Skills & Qualifications:
  • A Bachelor's degree in Computer Science, Information Technology, or a related field;
  • 2-3 years of experience in a technical support or engineering role;
  • Proficient in Java and Python for debugging and scripting tasks;
  • Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores;
  • Familiarity with tools such as keytool, openssl, or similar;
  • Strong analytical and problem-solving skills;
  • Excellent verbal and written communication skills;
Benefits:

We offer a competitive pay package, attractive policy, medical insurance benefits, and industry-leading trainings.

About CloudLabs:

CloudLabs Inc is a leading provider of IT consulting services dedicated to helping clients achieve their goals through exceptional expertise and innovative solutions.

Our team of experienced specialists has successfully delivered transformative projects for businesses across the globe, driving growth and success through strategic planning and implementation capabilities.

We welcome candidates rejoining the workforce after a career break or parental leave, providing training and resources to help them succeed in their new roles.

  • Technical Support Specialist

    3 days ago

    Ahmedabad, Gujarat, India beBeeTechnical Full time ₹ 25,00,000 - ₹ 37,00,000

    Job Title: Technical Support SpecialistWe are seeking an experienced technical support specialist to provide expert assistance with computer hardware and software issues. The ideal candidate will have extensive knowledge of home and office systems, possess exceptional problem-solving skills, and excel in high-level interpersonal communication.Key...

  • Computer System Support Engineer

    7 days ago

    Ahmedabad, Gujarat, India beBeeCustomer Full time ₹ 2,50,000 - ₹ 4,50,000

    Job Title:Technical Support SpecialistLocation: Ahmedabad, GujaratExperience Required: 6 months - 2 years in a helpdesk or IT support role.Job Description:As a Technical Support Specialist, you will be responsible for providing technical assistance and troubleshooting solutions to ensure smooth operation across systems and devices. Your primary goal will be...

  • Technical Support Specialist

    3 days ago

    Ahmedabad, Gujarat, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Technical Support Specialist RoleWe are seeking a highly skilled Technical Support Specialist to join our organization. As a Technical Support Specialist, you will be responsible for monitoring the infrastructure, identifying performance issues, and providing technical assistance to clients.Key Responsibilities:Monitor server parameters, including CPU,...

  • IT Technical Support Expert

    1 day ago

    Ahmedabad, Gujarat, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Opportunity: Technical Support SpecialistWe are seeking a skilled and proactive technical support specialist to join our team. The successful candidate will be responsible for handling escalated technical issues, providing in-depth troubleshooting, and ensuring smooth resolution of incidents.Key Responsibilities:Handle incidents, service requests, and...

  • Technical Support Specialist

    3 days ago

    Ahmedabad, Gujarat, India beBeeService Full time ₹ 6,00,000 - ₹ 10,00,000

    Job DescriptionAs a key member of our team, you will be responsible for providing top-notch service support for computer systems and large format printing solutions. You will work with customers to identify and resolve technical issues, ensuring their Epson Large Format Printers and computer hardware/software systems are running smoothly.Your primary focus...

  • Expert Desktop Computer Support Specialist

    3 days ago

    Ahmedabad, Gujarat, India beBeeITSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Job OverviewWe are seeking an experienced IT Support Specialist to provide expert technical support for desktop computers, troubleshoot complex technical issues, and perform thorough computer repairs. The ideal candidate will have strong problem-solving skills, excellent communication skills, and experience with IT solutions.Key Responsibilities:Provide...

  • Technical Support Associate

    5 days ago

    Ahmedabad, Gujarat, India beBeeHelpdesk Full time ₹ 40,00,000 - ₹ 80,00,000

    Job Title: Technical Support AssociateWe are seeking a proactive and customer-oriented individual to assume the role of a Technical Support Specialist. The ideal candidate will be responsible for providing technical support and troubleshooting assistance to ensure smooth operation across systems and devices.Key Responsibilities:Diagnose and resolve hardware,...

  • Technical Support Specialist

    5 days ago

    Ahmedabad, Gujarat, India beBeeTechnical Full time ₹ 40,00,000 - ₹ 75,00,000

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for diagnosing and resolving complex technical issues in coordination with our internal team. You will provide on-site technical support to customers and be willing to travel to customer sites in the region for...

  • Technical Support Professional

    6 days ago

    Ahmedabad, Gujarat, India beBeeServicenow Full time ₹ 14,54,000 - ₹ 20,16,000

    Job Title: ServiceNow Support SpecialistJob DescriptionWe are seeking a skilled ServiceNow Support Specialist to join our team. This role is responsible for providing technical support, performing system maintenance, and assisting end-users with ServiceNow-related issues.Troubleshoot and resolve issues related to the ServiceNow platform.Perform routine...

  • Technical Support Expert

    3 days ago

    Ahmedabad, Gujarat, India beBeeInformation Full time ₹ 8,00,000 - ₹ 12,00,000

    Technical Support ExpertWe are seeking an experienced IT Support Specialist to join our organization. The successful candidate will be responsible for providing technical assistance, troubleshooting issues, and assisting with desktop computers and general information technology needs.Key Responsibilities:Provide technical support via phone, email, or remote...