Technical Support Specialist

15 hours ago

Ahmedabad, Gujarat, India beBeeTechnical Full time ₹ 25,00,000 - ₹ 37,00,000

Job Title: Technical Support Specialist

We are seeking an experienced technical support specialist to provide expert assistance with computer hardware and software issues. The ideal candidate will have extensive knowledge of home and office systems, possess exceptional problem-solving skills, and excel in high-level interpersonal communication.

Key Responsibilities:
  • Responding to client support requests in a timely and efficient manner
  • Initiating contact with clients to determine the nature of the issue
  • Traveling to the client's location or connecting via remote link as required
  • Troubleshooting complex hardware and software issues
  • Installing and maintaining hardware and computer peripherals
  • Upgrading operating systems and software applications
  • Identifying and resolving network connectivity issues
  • Providing guidance on software or hardware upgrades
  • Delivering basic training in computer operation and management
Requirements:
  • Bachelor's degree in computer science or information technology
  • Proven work experience as a desktop support engineer or support technician
  • Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals
  • Familiarity with popular operating systems, software applications, and remote connection systems
  • Exceptional ability to resolve complex technical issues
  • Superior interpersonal skills
  • Excellent written and verbal communication skills

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