IT Technical Support Specialist

3 days ago

Ahmedabad, Gujarat, India beBeeHelpdesk Full time ₹ 50,00,000 - ₹ 1,00,00,000

Job Summary

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As a technical support specialist, you will provide remote assistance to clients experiencing various IT-related issues. Your expertise in troubleshooting hardware and software problems, network connectivity, and system configurations will be instrumental in resolving complex malfunctions.

  • Responsibilities include:
  • Providing timely and effective technical support via phone, email, or chat to resolve client issues
  • Collaborating with internal teams to identify solutions and implement effective technical support
  • Working closely with clients to troubleshoot and resolve complex IT malfunctions

Requirements

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The ideal candidate should possess:

  • Hands-on experience in helpdesk tickets, including troubleshooting server infrastructure tickets, Windows OS, and LOB apps issues
  • Technical proficiency in multiple areas, including security, networking, server administration, and hardware
  • Strong customer-facing interpersonal and communication skills, with the ability to effectively communicate technical concepts to non-technical users
  • Proficiency in Microsoft Office 365 and Intune management is preferred
  • Understanding of Active Directory Group Policy Objects (GPOs), desktop support, and troubleshooting
  • Security-conscious mindset with a focus on ensuring data and network security

Preferred Qualifications

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Candidates with:

  • Microsoft certification (e.g., MCSA or Modern Desktop Administrator Associate)
  • A relevant Fortinet NSE certification

Experience Requirements

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At least 2-3 years of relevant experience in a related field, preferably in a Managed Services Provider (MSP) environment, professional services, and/or industry

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