Technical Support Associate

11 hours ago

Ahmedabad, Gujarat, India beBeeHelpdesk Full time ₹ 40,00,000 - ₹ 80,00,000
Job Title: Technical Support Associate

We are seeking a proactive and customer-oriented individual to assume the role of a Technical Support Specialist. The ideal candidate will be responsible for providing technical support and troubleshooting assistance to ensure smooth operation across systems and devices.

Key Responsibilities:
  • Diagnose and resolve hardware, software, and network-related issues for end-users.
  • Log and manage support tickets in the helpdesk system, ensuring timely resolution and follow-ups.
  • Assist in the installation, configuration, and maintenance of software and hardware systems.
  • Maintain accurate records of support activities, resolutions, and technical procedures.
  • Manage the inventory of IT assets.
  • Provide exceptional support and assistance via email, phone, or in person, ensuring a positive user experience.
  • Work closely with internal IT teams to escalate and resolve complex issues effectively.
  • Continuously monitor systems and networks to identify potential issues and report anomalies.
Requirements:
  • Diploma/Degree in Information Technology, Computer Science, or a related field.
  • Proficiency in troubleshooting Windows Operating System and Microsoft Office Suite.
  • Basic understanding of networking concepts (LAN, WAN, DNS, DHCP).
  • Familiarity with helpdesk ticketing tools and remote desktop support.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and analytical abilities.
  • Able to multitask and prioritize tasks effectively.

The ideal candidate will possess 1-2 years of experience in a helpdesk or IT support role.

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