It Technical Support Engineer

3 weeks ago

Ahmedabad, Gujarat, India CIEL HR Full time

IT Technical Support EngineerThe IT Technical Support Engineers role is to ensure a smooth end-user technology experience using active listening timely communication and effective troubleshooting Excellence in this role is achieved by receiving prioritizing documenting and actively resolving end-user service desk requests independently and with other IT personnels assistance as needed Responsibilities Provide fundamental to advanced technical support for standard office environment equipment PC peripherals printer network line of business applications Microsoft operating systems and Office products and cellular devices for users at manufacturing facility Organize and contribute high-quality documentation for the IT departmentAssist with various IT infrastructure improvement projects and assume the lead role in others where competency is demonstratedDeploy and maintain the companys IT assets including Desktops Laptops Printers Cisco IP Phones and mobile devicesMaintain Help Desk tickets using Zendesk Serve as first point of contact for users seeking technical assistance Troubleshoot and support day to day issues Ability to prioritize tickets and respond close in a timely manner Provide comprehensive timely and valuable communication to customers and vendors as required to keep all parties informed of issues progress and solutionsFast accurate and timely turn around on all customer requestsFollow company-specific guidelines and industry best practices for User Administration and securityMinimal travel to support remote locations as neededAbility to assist and or train other team members or employees when assistance is neededRequired Skills Excellent knowledge of Windows 10 operating system and Microsoft O365 applications - Outlook Word Excel PowerPoint TeamsGeneral understanding of basic Windows Server roles Windows Active Directory DHCP etc Ability to image deploy and maintain Windows 10 PCsDemonstrated proficiency in the diagnostic process of technical issuesAbility to work independently and with direction from other IT personnelExcellent technical writing skills for documentation and effective ticket managementAbility to multi-task and adapt to changing priorities quicklyUnderstanding of support tools techniques and how technology is used to provide IT servicesSelf-motivated with the ability to work in a fast-moving environmentEducation Experience Associate Diploma in Computer Science Information Technology System Administration or a closely related field or equivalent experience preferredExperience with scripting and automation tools Professional IT Certifications preferred such as Microsoft MCP MCSA or CompTIA A Network experience working as IT Helpdesk executive in any manufacturing organization

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