Technical Support Engineer

4 weeks ago

Ahmedabad, Gujarat, India Bankai Infotech Full time

Role Details

Position: Technical Support Engineer

Location: Ahmedabad

Experience: 0-2 years

Type: Full time - Rotational Shifts (24x7 Support Environment)

About the Role:

We are seeking a motivated and detail-oriented L1/L2 Junior Engineer to join our Technical Support team. The ideal candidate will have foundational knowledge of Linux OS and a keen interest in VoIP technologies. This role is a great opportunity to grow your technical skills in a fast-paced and collaborative environment while ensuring optimal system performance and high customer satisfaction.

Key Responsibilities:

  • Monitor system health and perform routine maintenance on Linux-based servers.
  • Troubleshoot basic issues related to services running on Linux environments.
  • Analyze system logs and command-line outputs to diagnose problems.
  • Escalate complex issues to senior engineers and track them through resolution.
  • Collaborate with the engineering team to support system optimization and updates.
  • Maintain clear and concise documentation of issues, actions taken, and outcomes.
  • Participate in 24x7 rotational shift support.

Required Skills and Competencies:

Functional Competencies:

  • Hands-on experience with Linux OS (e.g., Ubuntu, CentOS).
  • Working knowledge of command-line interface (CLI) and shell commands.
  • Understanding of system logs and basic troubleshooting techniques.
  • Exposure to VoIP systems is a plus.

Soft Skills:

  • Strong analytical and problem-solving mindset.
  • Excellent verbal and written communication skills.
  • High attention to detail and organizational abilities.
  • Eagerness to learn and grow in a technical support environment.

Educational Qualification:

  • B.E./B. Tech or equivalent in Computer Science, Information Technology, or related fields.
  • Red Hat certified

Preferred Qualifications:

  • Certifications or coursework in Linux, Networking, or VoIP technologies.
  • Prior internship or project experience in technical support or system administration.

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