Technical Support Specialist

14 hours ago


Ahmedabad, Gujarat, India beBeeTechnical Full time ₹ 40,00,000 - ₹ 80,00,000
Job Title: Support Engineer L-1

About this role:

We are seeking an experienced technical support professional to join our team. As a Support Engineer, you will be the first point of contact for clients requiring IT system operation assistance.

This role involves handling various support tasks, collaborating with teams for escalations, and leveraging AI-powered copilots and automation tools.

  • Support clients by responding to and resolving tickets using ConnectWise RMM and other support platforms.
  • Document incidents, troubleshooting steps, and resolutions accurately in the ticketing system.
  • Evaluate and escalate unresolved or complex issues to higher-level teams with detailed context and logs.
  • Assist with onboarding and offboarding processes, including user setup and management.

Key Responsibilities:

This position requires excellent problem-solving skills, strong communication abilities, and proficiency in utilizing technology solutions to resolve client issues.

The ideal candidate will have prior experience in technical support, a passion for delivering exceptional client service, and a commitment to staying up-to-date with industry developments.

This is an exciting opportunity for a motivated and detail-oriented individual to join our team and contribute to our mission of providing top-notch technical support services.



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