Technical Support Specialist

3 hours ago

Ahmedabad, Gujarat, India beBeeProblem Full time ₹ 5,00,000 - ₹ 10,00,000

Job Summary

We are seeking a skilled Technical Support Specialist to join our team. In this role, you will provide top-notch technical assistance to users, ensuring seamless day-to-day operations and making technology accessible and user-friendly.

Key Responsibilities

  • Provide hands-on support for hardware, software, and corporate mobile devices.
  • Troubleshoot technical issues related to Windows 10, Office 365, Outlook, VPN, MFA, and remote access.
  • Support technologies like Citrix XenApp/XenDesktop, VDI, and other client OS environments.
  • Utilize ServiceNow for incident management, asset tracking, and user request handling.
  • Conduct remote troubleshooting and guide users through resolutions.
  • Participate in hardware deployment and decommissioning, including managing loaner devices.
  • Maintain accurate asset records and support compliance processes.
  • Host product demos, provide training, and promote technology adoption.
  • Evaluate unresolved issues while maintaining SLA compliance.

Requirements

  • 1-3 years of experience in Desktop/Help Desk Support for domestic and international users.
  • Strong working knowledge of Windows 10, Microsoft Office, and desktop/laptop troubleshooting.
  • Experience with Citrix environments, Office 365, and mobile device configuration.
  • Solid problem-solving skills and a proactive mindset.
  • Excellent communication, empathy, and customer service skills.

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