
IT Technical Support Expert
2 days ago
Job Opportunity: Technical Support Specialist
We are seeking a skilled and proactive technical support specialist to join our team. The successful candidate will be responsible for handling escalated technical issues, providing in-depth troubleshooting, and ensuring smooth resolution of incidents.
Key Responsibilities:
- Handle incidents, service requests, and escalations from the L1 support team.
- Perform advanced troubleshooting, root cause analysis, and provide timely resolutions.
- Monitor systems, applications, and infrastructure to ensure high availability and performance.
Required Skills & Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 2–5 years of experience in IT support or technical engineering roles.
- Strong knowledge of operating systems.
- Experience with troubleshooting hardware, software, and infrastructure issues.
- Familiarity with ITSM tools (ServiceNow, Jira, or similar).
- Basic Knowledge of firewall, networking and server is must.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication and customer-handling skills.
Working as a technical support specialist offers numerous benefits:
- Opportunity to work on complex technical issues.
- Chance to develop strong analytical and problem-solving skills.
- Collaborative work environment.
- Ongoing training and development opportunities.
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