IT Technical Support Expert

2 days ago


Ahmedabad, Gujarat, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

Job Opportunity: Technical Support Specialist

We are seeking a skilled and proactive technical support specialist to join our team. The successful candidate will be responsible for handling escalated technical issues, providing in-depth troubleshooting, and ensuring smooth resolution of incidents.

Key Responsibilities:

  • Handle incidents, service requests, and escalations from the L1 support team.
  • Perform advanced troubleshooting, root cause analysis, and provide timely resolutions.
  • Monitor systems, applications, and infrastructure to ensure high availability and performance.

Required Skills & Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • 2–5 years of experience in IT support or technical engineering roles.
  • Strong knowledge of operating systems.
  • Experience with troubleshooting hardware, software, and infrastructure issues.
  • Familiarity with ITSM tools (ServiceNow, Jira, or similar).
  • Basic Knowledge of firewall, networking and server is must.
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication and customer-handling skills.

Working as a technical support specialist offers numerous benefits:

  • Opportunity to work on complex technical issues.
  • Chance to develop strong analytical and problem-solving skills.
  • Collaborative work environment.
  • Ongoing training and development opportunities.


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