Technical Service Expert

2 days ago


Ahmedabad, Gujarat, India beBeeExpert Full time ₹ 6,00,000 - ₹ 12,00,000
IT Support Specialist Role

We are looking for an IT support specialist to join our team. As a key member of our technical services division, you will be responsible for delivering top-notch customer service and resolving IT-related issues efficiently.

The ideal candidate will have a strong background in IT, excellent problem-solving skills, and the ability to communicate effectively with users from diverse backgrounds.

This role involves monitoring support queues, responding to user requests, and collaborating with cross-functional teams to resolve complex technical issues.

Key Responsibilities:
  • Provide level 1 and 2 technical support for desktops, laptops, and mobile devices
  • Troubleshoot hardware and software issues using industry-standard tools and techniques
  • Develop and maintain documentation for training purposes
  • Collaborate with third-party vendors to ensure seamless integration with our systems
Requirements:
  • Diploma or bachelor's degree in Information Technology, Computer Science, or related field
  • At least 1-3 years of experience in IT support, helpdesk, or service desk roles
  • Excellent communication and customer service skills
  • Strong analytical and problem-solving skills
Benefits:
  • Competitive salary package
  • Medical life insurance
  • Standard government benefits
  • Well-equipped, modern offices
  • Mentorship opportunities with global leaders and teams
About Us:

We are a reputable provider of IT services, committed to delivering tailored solutions that meet unique business needs. Our expert advisers provide end-to-end support, partnering with reputable insurance providers to minimize risks and maximize peace of mind.



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