Hotel Reservation Coordinator

1 month ago


Kolkata, West Bengal, India AccorHotel Full time
Job Title: Reservation Associate

As a Reservation Associate at AccorHotel, you will play a crucial role in ensuring the smooth operation of our hotel's reservation department. Your primary responsibility will be to plan and coordinate room reservations, ensuring that our guests have a seamless and enjoyable experience.

Key Responsibilities:
  • Plan and coordinate room reservations to maximize room revenues.
  • Ensure that our guests receive exceptional service and that their needs are met promptly and efficiently.
  • Coordinate all duties and responsibilities of the reservation department to ensure a high level of accuracy and efficiency.
  • Identify and address any issues that may impact the interests of AccorHotel.
  • Prepare and review forecasts on a timely basis to ensure that our hotel is well-positioned to meet the needs of our guests.
  • Prepare and review monthly reports, forecasts, and other relevant reports to ensure that our hotel is operating efficiently.
  • Ensure that our guests' information and records are accurate and up-to-date.
  • Provide effective support to the team to ensure that they are able to provide exceptional service to our guests.
  • Respond to customer queries in a timely and efficient manner to ensure customer satisfaction.
  • Ensure that our team is trained on all safety provisions and that they are aware of the importance of guest safety.
  • Ensure that our guests' special instructions are followed, particularly for regular and VIP guests.
  • Ensure that our hotel is accurately positioned in terms of occupancy and room availability.
  • Ensure that our corporate account numbers are recorded on the guest folio to monitor the quantum of business generated through respective companies.
  • Calculate and manage overbooking to ensure that our hotel is operating efficiently.
  • Provide discounts and corporate rates as per our company's policy.
  • Supervise and delegate work to reservation associates.
  • Ensure that all reservations are recorded as per standard procedures.
  • Handle additional responsibilities as delegated by management.
Requirements:
  • A guest-focused personality is essential.
Work Arrangements:
  • Full-time employment.


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