Hotel Reservation Coordinator
2 weeks ago
Job Summary:
The Hotel Reservation Coordinator will be responsible for planning and coordinating room reservations, ensuring proper selling techniques and strategies are utilized to maximize room revenues. This role will also involve coordinating all duties and responsibilities of the reservation department, ensuring a high level of accuracy and efficiency.
Key Responsibilities:
- Plan and coordinate room reservations to maximize room revenues.
- Ensure proper selling techniques and strategies are utilized to achieve sales targets.
- Coordinate all duties and responsibilities of the reservation department, ensuring a high level of accuracy and efficiency.
- Identify and implement cost-effective solutions to optimize resource utilization.
- Maintain and update corporate databases to ensure accurate guest information and records.
- Assist in the development of occupancy forecasts for the annual budget.
- Provide effective support to the team to enable them to provide excellent customer service.
- Respond to customer queries in a timely and efficient manner to ensure customer satisfaction.
- Ensure that the team is trained on all safety provisions and protocols.
- Ensure that guest history is referred to before creating a guest folio to follow special instructions.
- Ensure accurate positioning of the hotel in terms of occupancy and room availability.
- Ensure that corporate account numbers are recorded on the guest folio to monitor business generated through respective companies.
- Calculate and manage overbooking.
- Provide discounts and corporate rates as per company policy.
- Supervise and delegate work to reservation associates.
- Ensure that all reservations are recorded as per standard procedures.
Requirements:
- Guest-focused personality is essential.
Work Arrangements:
- No remote work.
- Full-time employment.
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