Hotel Reservation Manager
4 weeks ago
Job Summary:
As a Hotel Reservation Manager at AccorHotel, you will be responsible for planning and coordinating room reservations, ensuring proper selling techniques and strategies are utilized to maximize room revenues. You will also coordinate all duties and responsibilities of the reservation department, ensuring a high level of accuracy and efficiency. Additionally, you will identify optimal, cost-effective use of resources and educate the team on the same. You will maintain and update corporate databases, entering guest bookings to ensure guest information/records are kept up to date and accurate for future events. You will also provide effective support to the team to enable them to provide effective and efficient services. Furthermore, you will respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. You will ensure that the team has been trained for all safety provisions and that team refers to guest history before creating a Guest folio to follow special instructions in case of regular and VIP Guests. You will also ensure the accurate positioning of the hotel in terms of occupancy and rooms availability. You will ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies. You will give discounts and corporate rates, as per the company's policy. You will supervise and delegate work to reservation associates and ensure that all reservations are recorded as per standard procedures. You will handle additional responsibilities as and when delegated by the Management.
Key Responsibilities:
- Plan and coordinate room reservations
- Ensure proper selling techniques and strategies are utilized to maximize room revenues
- Coordinate all duties and responsibilities of the reservation department
- Identify optimal, cost-effective use of resources
- Maintain and update corporate databases
- Provide effective support to the team
- Respond to customer queries
- Ensure team has been trained for all safety provisions
- Ensure team refers to guest history before creating a Guest folio
- Ensure accurate positioning of the hotel in terms of occupancy and rooms availability
- Give discounts and corporate rates
- Supervise and delegate work to reservation associates
- Ensure all reservations are recorded as per standard procedures
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