Hotel Reservation Manager

4 weeks ago


Kolkata, West Bengal, India AccorHotel Full time
Job Title: Hotel Reservation Manager

Job Summary:
As a Hotel Reservation Manager at AccorHotel, you will be responsible for planning and coordinating room reservations, ensuring proper selling techniques and strategies are utilized to maximize room revenues. You will also coordinate all duties and responsibilities of the reservation department, ensuring a high level of accuracy and efficiency. Additionally, you will identify optimal, cost-effective use of resources and educate the team on the same. You will maintain and update corporate databases, entering guest bookings to ensure guest information/records are kept up to date and accurate for future events. You will also provide effective support to the team to enable them to provide effective and efficient services. Furthermore, you will respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. You will ensure that the team has been trained for all safety provisions and that team refers to guest history before creating a Guest folio to follow special instructions in case of regular and VIP Guests. You will also ensure the accurate positioning of the hotel in terms of occupancy and rooms availability. You will ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies. You will give discounts and corporate rates, as per the company's policy. You will supervise and delegate work to reservation associates and ensure that all reservations are recorded as per standard procedures. You will handle additional responsibilities as and when delegated by the Management.

Key Responsibilities:
  • Plan and coordinate room reservations
  • Ensure proper selling techniques and strategies are utilized to maximize room revenues
  • Coordinate all duties and responsibilities of the reservation department
  • Identify optimal, cost-effective use of resources
  • Maintain and update corporate databases
  • Provide effective support to the team
  • Respond to customer queries
  • Ensure team has been trained for all safety provisions
  • Ensure team refers to guest history before creating a Guest folio
  • Ensure accurate positioning of the hotel in terms of occupancy and rooms availability
  • Give discounts and corporate rates
  • Supervise and delegate work to reservation associates
  • Ensure all reservations are recorded as per standard procedures


  • Kolkata, West Bengal, India AccorHotel Full time

    Job Summary:The Hotel Reservation Manager will be responsible for planning and coordinating room reservations, ensuring proper selling techniques and strategies are utilized to maximize room revenues. This role will also involve coordinating all duties and responsibilities of the reservation department, ensuring a high level of accuracy and efficiency.Key...


  • Kolkata, West Bengal, India AccorHotel Full time

    Job Title: Hotel Reservation ManagerJob Summary:We are seeking a highly skilled Hotel Reservation Manager to join our team at AccorHotel. As a key member of our reservations department, you will be responsible for planning room reservations, ensuring proper selling techniques and strategies are utilized to maximize room revenues, and coordinating all duties...


  • Kolkata, West Bengal, India AccorHotel Full time

    Job Summary:We are seeking a skilled Hotel Reservation Coordinator to join our team at AccorHotel. The successful candidate will be responsible for planning and coordinating room reservations, ensuring proper selling techniques and strategies are utilized to maximize room revenues.Key Responsibilities:Plan and coordinate room reservations to ensure optimal...


  • Kolkata, West Bengal, India AccorHotel Full time

    Accommodation Planning:The Reservation Executive will plan room reservations to ensure optimal occupancy and revenue. They will work closely with the hotel team to coordinate duties and responsibilities.Revenue Maximization:The Reservation Executive must ensure that room revenues are maximized by utilizing effective selling techniques and strategies. They...


  • Kolkata, West Bengal, India AccorHotel Full time

    Job Summary:The Hotel Reservation Coordinator is responsible for planning and coordinating room reservations, ensuring optimal room revenue, and maintaining high levels of accuracy and efficiency in the reservation department.Key Responsibilities:Plan and coordinate room reservations to maximize room revenue.Utilize effective selling techniques and...


  • Kolkata, West Bengal, India AccorHotel Full time

    Job Summary:The Hotel Reservation Coordinator will be responsible for planning and coordinating room reservations, ensuring proper selling techniques and strategies are utilized to maximize room revenues. This role will also involve coordinating all duties and responsibilities of the reservation department, ensuring a high level of accuracy and...


  • Kolkata, West Bengal, India AccorHotel Full time

    Job SummaryAs a Reservation Associate at AccorHotel, you will play a crucial role in planning and coordinating room reservations to maximize room revenues. Your responsibilities will include ensuring proper selling techniques and strategies are utilized, coordinating all duties and responsibilities of the reservation department, and maintaining accurate and...

  • Reservations Manager

    3 weeks ago


    Kolkata, West Bengal, India AccorHotel Full time

    Reservations Manager Job DescriptionAs a Reservations Manager at AccorHotel, you will be responsible for planning room reservations, ensuring proper selling techniques and strategies are utilized to maximize room revenues. You will coordinate all duties and responsibilities of the reservation department, ensuring a high level of accuracy and efficiency.Main...


  • Kolkata, West Bengal, India AccorHotel Full time

    Job Title: Reservation CoordinatorDescriptionWe are seeking a Reservation Coordinator to join our team at AccorHotel.Plan and coordinate room reservations to ensure optimal occupancy and revenue.Develop and implement strategies to maximize room sales and revenue.Monitor and analyze reservation data to identify trends and areas for improvement.Collaborate...


  • Kolkata, West Bengal, India Marriott International Full time

    Job SummaryWe are seeking a highly skilled Reservations Sales Manager to join our team at Marriott International. As a key member of our sales team, you will be responsible for soliciting and managing reservations sales-related opportunities, providing training and work assignments to Reservations Sales staff, and actively up-selling each business...

  • Reservation Team Lead

    4 weeks ago


    Kolkata, West Bengal, India AccorHotel Full time

    Job DescriptionRole OverviewWe are seeking a skilled Reservation Executive to join our team at AccorHotel. As a key member of our reservation department, you will be responsible for planning room reservations, maximizing room revenues, and ensuring a high level of accuracy and efficiency in all duties and responsibilities.Key ResponsibilitiesRoom...


  • Kolkata, West Bengal, India Marriott International Full time

    Job SummaryWe are seeking a skilled reservations and sales professional to join our team at Marriott International. As an Assistant Manager Reservations, you will be responsible for driving revenue growth, managing sales teams, and providing exceptional customer service.Key ResponsibilitiesUnderstanding Markets & Maximizing RevenueIdentify new reservations...


  • Kolkata, West Bengal, India Marriott International Full time

    Job SummaryAs a key member of our reservations sales team, you will be responsible for driving revenue growth and delivering exceptional customer service. Your primary focus will be on soliciting and managing reservations sales-related opportunities, as well as providing training and work assignments to Reservations Sales staff.Key ResponsibilitiesIdentify...

  • Reservation Manager

    2 weeks ago


    Kolkata, West Bengal, India AccorHotel Full time

    Job Description:As a Reservation Executive at AccorHotel, you will play a pivotal role in ensuring seamless room reservations and maximizing room revenues. Your responsibilities will include planning room reservations, utilizing effective selling techniques, coordinating departmental duties, and ensuring accurate record-keeping. You will also be responsible...


  • Kolkata, West Bengal, India Protima Hotel and resorts Full time

    We are seeking a seasoned Front Office Assistant/ Front office executive to join our team at Protima Hotel and resorts. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing online and telephonic bookings, and verifying guests' payment methods during check-in.Key Responsibilities:Guest Service and...

  • Hotel Attendant

    4 weeks ago


    Kolkata, West Bengal, India Protima Hotel and resorts Full time

    We are seeking a highly organized and detail-oriented Hotel Attendant to join our housekeeping team at Protima Hotel and resorts. The ideal candidate will be responsible for maintaining the cleanliness and organization of our rooms and common areas.Key Responsibilities:Cleaning and Restocking Rooms: Ensure rooms and common areas are cleaned and well-stocked...


  • Kolkata, West Bengal, India Protima Hotel and resorts Full time

    We are seeking a highly skilled Hotel Housekeeping Maintenance Assistant to join our team at Protima Hotel and resorts.Key Responsibilities:Ensure the cleanliness and maintenance of hotel rooms and common areas.Effectively manage and dispose of trash.Notify maintenance of any issues or repairs needed.Work collaboratively with colleagues to achieve team...


  • Kolkata, West Bengal, India Protima Hotel and resorts Full time

    We are seeking a well-groomed, friendly front office staff to welcome guests and manage hotel operations at Protima Hotel and resorts.To be successful in this role, you should have a pleasant and professional disposition with guests and staff, and be able to provide general information about the hotel and surrounding area.Key Responsibilities:Welcoming...


  • Kolkata, West Bengal, India Protima Hotel and resorts Full time

    We are seeking a highly skilled and professional Front Office Assistant to join our team at Protima Hotel and resorts.The ideal candidate will be responsible for providing exceptional customer service, managing online and telephonic bookings, and verifying guests' payment methods during check-in.Key Responsibilities:Checking guests in and out in a timely and...


  • Kolkata, West Bengal, India Protima Hotel and resorts Full time

    We are seeking a detail-oriented Front Office Assistant/ Front office executive to join our team at Protima Hotel and resorts. The ideal candidate will be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in.This role requires a pleasant and professional demeanor when interacting...