Hotel Reservation Coordinator

4 weeks ago


Kolkata, West Bengal, India AccorHotel Full time

Job Summary:

We are seeking a skilled Hotel Reservation Coordinator to join our team at AccorHotel. The successful candidate will be responsible for planning and coordinating room reservations, ensuring proper selling techniques and strategies are utilized to maximize room revenues.

Key Responsibilities:

  • Plan and coordinate room reservations to ensure optimal occupancy and revenue.
  • Develop and implement effective sales strategies to maximize room revenues.
  • Coordinate with the reservation team to ensure accurate and efficient room bookings.
  • Monitor and analyze room occupancy and revenue trends to identify areas for improvement.
  • Provide exceptional customer service to guests and respond to their queries in a timely and efficient manner.
  • Ensure that all reservations are recorded accurately and in accordance with standard procedures.
  • Supervise and delegate work to reservation associates as needed.

Requirements:

  • Guest-focused personality and excellent communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft Office and hotel management software.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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