Front Office Team Member

1 week ago


Kolkata, West Bengal, India Protima Hotel and resorts Full time

We are seeking a well-groomed, friendly front office staff to welcome guests and manage hotel operations at Protima Hotel and resorts.

To be successful in this role, you should have a pleasant and professional disposition with guests and staff, and be able to provide general information about the hotel and surrounding area.

Key Responsibilities:
  • Welcoming guests and checking them in and out.
  • Managing online and telephonic reservations.
  • Verifying guests' payment methods.
  • Assigning rooms and informing guests of hotel specials.
  • Organizing transport services for guests.
  • Providing guests with hotel information.
  • Serving as a host at conferences.
Requirements:
  • Experience in hotel management.
  • Strong written and verbal communication skills.
  • Well-presented and professional appearance.
  • Competency with Microsoft Office.
  • Ability to learn on the job.
  • Excellent customer service skills.
  • Flexibility with working hours.


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