Housekeeping Team Member

3 weeks ago


Kolkata, West Bengal, India AccorHotel Full time

Job Summary:

We are seeking a highly motivated and detail-oriented Housekeeping Team Member to join our team at Accor Hotel. As a Housekeeping Team Member, you will be responsible for ensuring the cleanliness and maintenance of our hotel rooms and public areas.

Key Responsibilities:

  • Attend daily briefings and take on assigned tasks to ensure seamless hotel operations.
  • Understand and cater to the needs of our guests, including VIPs and guests with special requirements.
  • Clean and maintain areas of responsibility according to hotel standards and procedures.
  • Replenish guest supplies and ensure that guests' requests are promptly attended to.
  • Report any damage or malfunction in hotel rooms/areas to your supervisor.
  • Maintain equipment in a proper state of cleanliness and report any issues to your supervisor.
  • Record room status in allocated sections accurately and maintain a daily productivity report.
  • Report lost and found articles to the housekeeping office immediately.
  • Handle guest complaints tactfully and report incidents or any other irregularities to your supervisor in a timely manner.
  • Report unusual behavior/activities in guest room floors/public areas to your supervisor.
  • Carry out valet services when required, such as delivering linen and processing laundry orders.

Additional Responsibilities:

  • Be well-versed in hotel fire & life safety/emergency procedures.
  • Attend all briefings, meetings, and trainings as assigned by management.
  • Maintain a high standard of personal appearance and hygiene at all times.
  • Perform other reasonable duties assigned by management.
  • Establish and maintain effective employee working relationships.

Requirements:

  • Primary school education.
  • Good oral proficiency in the English language.

Competencies:

  • Service-oriented with an eye for detail.
  • Ability to work effectively and contribute to a team.
  • Self-motivated and energetic.
  • Must be well-presented and professionally groomed at all times.

Work Arrangements:

No remote work options are available for this position.

Employment Type:

This is a full-time position.



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