Housekeeping Associate
2 days ago
Job Summary:
We are seeking a highly motivated and detail-oriented Housekeeping Associate to join our team at Accor Hotel. As a Housekeeping Associate, you will be responsible for ensuring the cleanliness and maintenance of our hotel rooms and public areas.
Key Responsibilities:
- Attend daily briefings and take on assigned tasks to ensure the smooth operation of our housekeeping department.
- Understand and implement the differences in guest levels and room categories to provide exceptional service.
- Clean and maintain areas of responsibility according to hotel standards and procedures.
- Replenish guest supplies and promptly attend to guest requests to ensure their satisfaction.
- Report damage or malfunction in hotel rooms/areas to the supervisor in a timely manner.
- Maintain equipment in a proper state of cleanliness and report any issues to the supervisor.
- Record room status in allocated sections accurately and maintain a daily productivity report.
- Report lost and found articles to the housekeeping office immediately and handle guest complaints tactfully.
- Report unusual behavior/activities in guest room floors/public areas to the supervisor.
- Carry out valet services when required, such as delivery of linen and processing laundry orders.
Other Responsibilities:
- Be well-versed in hotel fire & life safety/emergency procedures and attend all briefings meetings and trainings as assigned by management.
- Maintain a high standard of personal appearance and hygiene at all times and perform other reasonable duties assigned by management.
- Establish and maintain effective employee working relationships and be service-oriented with an eye for details.
Requirements:
- Primary school education and good oral proficiency in the English language.
- Ability to work effectively and contribute in a team, be self-motivated and energetic, and be well-presented and professionally groomed at all times.
Work Environment:
No remote work is available for this position, and it is a full-time employment opportunity.
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