Housekeeping Associate

2 days ago


Kolkata, West Bengal, India AccorHotel Full time

Job Summary:

We are seeking a highly motivated and detail-oriented Housekeeping Associate to join our team at Accor Hotel. As a Housekeeping Associate, you will be responsible for ensuring the cleanliness and maintenance of our hotel rooms and public areas.

Key Responsibilities:

  • Attend daily briefings and take on assigned tasks to ensure the smooth operation of our housekeeping department.
  • Understand and implement the differences in guest levels and room categories to provide exceptional service.
  • Clean and maintain areas of responsibility according to hotel standards and procedures.
  • Replenish guest supplies and promptly attend to guest requests to ensure their satisfaction.
  • Report damage or malfunction in hotel rooms/areas to the supervisor in a timely manner.
  • Maintain equipment in a proper state of cleanliness and report any issues to the supervisor.
  • Record room status in allocated sections accurately and maintain a daily productivity report.
  • Report lost and found articles to the housekeeping office immediately and handle guest complaints tactfully.
  • Report unusual behavior/activities in guest room floors/public areas to the supervisor.
  • Carry out valet services when required, such as delivery of linen and processing laundry orders.

Other Responsibilities:

  • Be well-versed in hotel fire & life safety/emergency procedures and attend all briefings meetings and trainings as assigned by management.
  • Maintain a high standard of personal appearance and hygiene at all times and perform other reasonable duties assigned by management.
  • Establish and maintain effective employee working relationships and be service-oriented with an eye for details.

Requirements:

  • Primary school education and good oral proficiency in the English language.
  • Ability to work effectively and contribute in a team, be self-motivated and energetic, and be well-presented and professionally groomed at all times.

Work Environment:

No remote work is available for this position, and it is a full-time employment opportunity.



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