Housekeeping Associate

4 weeks ago


Kolkata, West Bengal, India AccorHotel Full time
Job Description

To provide exceptional guest experiences, our Housekeeping Associate will be responsible for maintaining the highest standards of cleanliness and hygiene in our hotel rooms and public areas. This includes ensuring that all rooms are clean, comfortable, and hazard-free, and that our guests have a pleasant and memorable stay.

  • Responsible for cleaning and maintaining assigned guest rooms, including dusting, vacuuming, and scrubbing floors.
  • Ensure that all departmental master keys and other keys are used safely and securely.
  • Inspect room linen before placing it in rooms and return any below-standard pieces to the respective person in Housekeeping.
  • Report any lost or damaged items to the supervisor.
  • Perform daily tasks such as changing soiled linens, remaking beds, and restocking amenities.
  • Follow lost and found procedures strictly.
  • Ensure that floor pantries and corridors are maintained to the highest standards.
  • Responsible for equipping all rooms with linen and amenities as per standards.
  • Respect guests' property at all times and do not remove any articles from occupied rooms.
  • Report any malfunctioning equipment to the supervisor.
  • Handle Housekeeping desk efficiently by coordinating with concerned persons and following up on tasks.
  • Ensure all messages are handled with utmost importance and action taken.
  • Ensure all guest messages and queries are handled promptly.
  • Ensure all issue and receipt of keys are accounted for and acknowledged.
  • Update all registers and records.
  • Abide by the hotel's mission statement and departmental standards.
  • Take responsibility for master keys of assigned rooms.
  • Report any loss or damage to the supervisor.
  • Perform duties in the Public Area, including dusting furniture, vacuuming carpets, scrubbing floors, cleaning equipment, and arranging furniture as prescribed.


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