Housekeeping Team Member

4 weeks ago


Kolkata, West Bengal, India AccorHotel Full time
Job Title: GSA-Housekeeping

Job Summary:

We are seeking a highly motivated and detail-oriented Housekeeping Team Member to join our team at Accor Hotel. As a key member of our housekeeping team, you will be responsible for ensuring the highest standards of cleanliness and hospitality in our hotel rooms and public areas.

Key Responsibilities:

  • Attend daily briefings and take on assigned tasks to ensure seamless room preparation and maintenance.
  • Understand and cater to the diverse needs of our guests, including VIPs and room categories.
  • Clean and maintain areas of responsibility according to our high standards and procedures.
  • Replenish guest supplies and promptly attend to their requests.
  • Report any damage or malfunctions in hotel rooms or areas to your supervisor.
  • Maintain equipment in a clean and proper state.
  • Prepare and submit accurate section room reports and daily productivity reports.
  • Report lost and found articles to the housekeeping office immediately.
  • Handle guest complaints tactfully and report incidents or irregularities to your supervisor in a timely manner.
  • Report unusual behavior or activities in guest rooms or public areas to your supervisor.
  • Record room status in allocated sections accurately.
  • Provide valet services when required, such as delivering linen or processing laundry orders.

Additional Responsibilities:

  • Be well-versed in hotel fire and life safety procedures.
  • Attend all briefings, meetings, and trainings assigned by management.
  • Maintain a high standard of personal appearance and hygiene at all times.
  • Perform other reasonable duties assigned by management.
  • Establish and maintain effective employee working relationships.

Qualifications:

Knowledge and Experience:

  • Primary school education.
  • Good oral proficiency in the English language.

Competencies:

  • Service-oriented with an eye for detail.
  • Ability to work effectively and contribute to a team.
  • Self-motivated and energetic.
  • Must be well-presented and professionally groomed at all times.

Remote Work: No

Employment Type: Full-time



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