Housekeeping Team Member
4 weeks ago
Job Summary:
We are seeking a highly motivated and detail-oriented Housekeeping Team Member to join our team at Accor Hotel. As a key member of our housekeeping team, you will be responsible for ensuring the highest standards of cleanliness and hospitality in our hotel rooms and public areas.
Key Responsibilities:
- Attend daily briefings and take on assigned tasks to ensure seamless room preparation and maintenance.
- Understand and cater to the diverse needs of our guests, including VIPs and room categories.
- Clean and maintain areas of responsibility according to our high standards and procedures.
- Replenish guest supplies and promptly attend to their requests.
- Report any damage or malfunctions in hotel rooms or areas to your supervisor.
- Maintain equipment in a clean and proper state.
- Prepare and submit accurate section room reports and daily productivity reports.
- Report lost and found articles to the housekeeping office immediately.
- Handle guest complaints tactfully and report incidents or irregularities to your supervisor in a timely manner.
- Report unusual behavior or activities in guest rooms or public areas to your supervisor.
- Record room status in allocated sections accurately.
- Provide valet services when required, such as delivering linen or processing laundry orders.
Additional Responsibilities:
- Be well-versed in hotel fire and life safety procedures.
- Attend all briefings, meetings, and trainings assigned by management.
- Maintain a high standard of personal appearance and hygiene at all times.
- Perform other reasonable duties assigned by management.
- Establish and maintain effective employee working relationships.
Qualifications:
Knowledge and Experience:
- Primary school education.
- Good oral proficiency in the English language.
Competencies:
- Service-oriented with an eye for detail.
- Ability to work effectively and contribute to a team.
- Self-motivated and energetic.
- Must be well-presented and professionally groomed at all times.
Remote Work: No
Employment Type: Full-time
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